QA/QC Lead Income Qualified Residential Programs Location: In Ontario Travel Requirement: Up to 3050% travel across Ontario Ready to make a difference? ICF is seeking a QA/QC Lead to support incomequalified residential energy efficiency programs serving singlefamily and multifamily building types across Ontario.

This role is responsible for ensuring that installed measures meet program requirements, technical specifications, and quality standards through a combination of desktop quality assurance reviews and infield inspections.

Reporting to program leadership, the QA/QC Lead serves as the primary quality contact for trade allies in the field, working closely with contractors, program staff, and delivery partners to identify deficiencies, recommend corrective actions, and support continuous improvement.

This is a clientfacing, intermediatelevel position requiring strong technical judgment, attention to detail, and a willingness to travel throughout the province.

Why you will love working here: Quality of life: Flexible work arrangements, autonomy in managing field schedules, and strong support for worklife balance Investment in the community: Paid volunteer time and donationmatching opportunities Investment in you: Professional development support, tuition reimbursement, and access to learning resources Financial wellbeing: Competitive compensation, extended health and dental benefits, RRSP savings plan with company contribution And many, many more (Ask your recruiter for more details!) What you will be doing: Conduct desktop QA reviews, including application files, documentation, photographs,



and supporting materials to verify compliance with program requirements Perform infield inspections of completed residential installations to confirm adherence to technical specifications, program guidelines, and quality standards Serve as the primary quality point of contact for trade allies, providing direct feedback, clarification of requirements, and guidance related to deficiencies or corrective actions Document QA/QC findings clearly and consistently, including deficiencies, required rework, and recommendations for resolution Issue corrective action requests and work directly with trade allies to support timely and compliant resolution of quality issues Analyze QA/QC findings and defect trends to identify root causes, recurring issues, and opportunities for program improvement Support development and refinement of QA/QC metrics, sampling strategies, thresholds, and reporting tools Collaborate with the Trade Ally Network Manager, Project Coordinator, and other program staff to address qualityrelated risks and improve overall delivery performance Provide input to client reporting related to quality performance, trends, and corrective actions Maintain accurate QA/QC records in program systems and tracking tools Travel throughout Ontario as required (approximately 3050% of the time)



to support field inspections and contractor engagement What we need you to have (minimum qualifications): 2+ years of progressive experience in residential construction, retrofit delivery, quality inspection, or related fieldbased roles Ability to travel 3050% of the time across Ontario What we would like you to have: Bachelor''s Degree Relevant professional certification(s) such as BPI, HRAI, or other recognized building performance or residential energy efficiency credentials Experience supporting incomequalified or equityfocused residential energy efficiency programs Strong documentation, analytical, and problemsolving skills Comfortable providing direct, skilled feedback to contractors and field partners Proficiency with standard business tools and reporting systems (e.g., Microsoft Office, QA tracking platforms) Demonstrated experience with residential building systems, with HVAC and/or insulation experience strongly preferred Experience conducting quality assurance reviews and/or field inspections Ability to interpret technical specifications, program requirements, and installation standards Familiarity with utilityadministered or provinceregulated DSM programs Experience working directly with trade allies or contractors in a quality, inspection, or compliance role Experience analyzing QA/QC data to identify trends and support continuous improvement Exposure to both singlefamily and multifamily residential building types Experience supporting client reporting or auditrelated activities Comfort working independently in the field while maintaining alignment with program leadership

📌 Residential Energy Auditor (Ottawa)
🏢 ICF
📍 Ottawa