Operations Coordinator - Commercial General Contracting

Job Overview

Alliance Property Solutions Inc. is seeking one part‑time organized and proactive Service Coordinator to support our Commercial Maintenance and Construction divisions. This role is the central hub of our operations, responsible for scheduling, dispatching, communicating with clients, and ensuring our technicians and subcontractors have what they need to complete work efficiently. This role requires excellent communication skills, strong project management capabilities, and the ability to manage multiple accounts efficiently.

We work exclusively with commercial clients, including national retail brands and well‑known corporate facilities. Our organization is experiencing rapid growth as we build toward becoming a national service provider. We have a strong, committed team that works collaboratively, supports one another, and shares a unified focus on driving the organization forward.

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Key Responsibilities

- Act as the primary point of contact for clients, addressing inquiries and providing timely updates on project status
- Schedule and dispatch technicians for maintenance service calls (handyman, electrical, plumbing, HVAC, locks/doors, etc.)
- Coordinate work orders, job notes, photos, and service documentation
- Utilize CRM tools to track project progress, client interactions, and sales pipelines
- Communicate with clients regarding scheduling, updates, delays, and follow‑ups
- Support the Construction division with scheduling, documentation, and coordination
- Monitor job progress to ensure timely completion and high service standards
- Assign and coordinate subcontractors when internal technicians are unavailable
- Review completed work orders for accuracy before closing




- Create purchase orders and track materials when required
- Prioritize urgent service requests and manage same‑day dispatch
- Maintain organized records of quotes, approvals, and client communications
- Assist with quoting small service jobs by gathering details and technician feedback
- Track technician availability, workload, and travel efficiency
- Follow up on outstanding work orders, deficiencies, and client requests
- Ensure all safety requirements and site protocols are communicated to technicians
- Provide general administrative support to the operations team

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Qualifications

- Experience in service coordination, dispatching, or commercial maintenance administration
- Strong communication and customer‑service skills
- Strong project management skills with the ability to coordinate multiple tasks simultaneously
- Ability to multitask and stay organized under pressure
- Comfortable with scheduling software and general office technology
- Professional, reliable, and solution‑oriented
- Experience working with commercial clients or multi‑site accounts is an asset

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Why Join Us

- Fully remote position
- Be part of a rapidly growing commercial service company
- Work with national retail brands and well‑known commercial clients
- Join a team that is aligned, supportive, and committed to shared success
- Opportunity for advancement
- Profit‑sharing bonus program
- Fast‑paced, team‑focused environment
- Long‑term growth potential as we expand across Canada

If you are ready to play a key role in a agile company that values expertise and customer care, we invite you to bring your skills to our team.

Job Type: Part-time

Pay: $20.00-$25.00 per hour

Experience:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Toronto, ON

📌 Operations Coordinator (Canada)
🏢 Alliance Property Solutions
📍 Canada