Location

Location: Welland, ON

Temporary Duration

Approximate Duration: 12 to 15 months

Division

Legal & Court Services

Important Notices & Amendments

As an employer of choice, Niagara Region offers competitive salaries and advantages, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.

Job Description

JOB SUMMARY

The Court Administration Clerk is responsible for providing court administration for Provincial Offences Court, in addition to providing first-line customer service as backup to the Court Customer Service Representative position.

QUALIFICATIONS

EDUCATION

- Completion of Grade 12 or equivalent.
- Two years post-secondary education in Law Office Administration, Law Clerk or related program or an equivalent combination of education and experience may be considered.

KNOWLEDGE/EXPERIENCE

- Minimum 2 years of experience working in a court or legal office following interacting with the public and providing exceptional customer service.
- Previous cash handling and reconciling experience considered an asset.
- Fluency in French (both written and verbal) considered an asset.

SKILLS

- Knowledge of Provincial Offences Act and the Courts of Justice Act.
- Knowledge of the Ontario Court of Justice and Provincial Offences Court procedures.




- Knowledge of legislation and processes related to Court Administration matters.
- Excellent oral and written communication skills.
- Excellent keyboarding skills.
- Strong computer skills in a Windows environment and knowledge of the Integrated Court Offences. Network (ICON) system and the Court Administration management System (CAMS).
- Strong interpersonal skills with ability to deal diplomatically with the public, colleagues, stakeholders and the judiciary.
- Strong attention to detail/accuracy.
- Strong conflict resolution skills.
- Ability to deal deescalate difficult conversations.
- High level of emotional intelligence.
- Ability to interpret legislation.
- Ability to follow direction and work within established procedures.

SPECIAL CONDITIONS

- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

- Email: [email protected]
- Phone: (phone hidden) or 1-(phone hidden)
- Bell Relay: 1-(phone hidden)
- In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department

📌 Court Administration Clerk (Canada)
🏢 Niagara Region
📍 Canada