Job Summary

We are seeking an energetic, organized, and customer-focused Receptionist / Event Coordinator to join our team at a busy family entertainment and events venue. This role is ideal for someone who enjoys interacting with people, managing reservations, coordinating events, and ensuring every guest has an exceptional experience from arrival to departure.

The successful candidate will be the first point of contact for guests, handle bookings, assist with event planning, and support daily front desk operations in a fast-paced environment.

Key Responsibilities

- Welcome guests with a friendly and professional attitude.
- Answer incoming phone calls, emails, and customer inquiries.
- Manage event reservations, party bookings, and scheduling.
- Coordinate with operations and event staff to ensure successful event execution.
- Process payments, issue receipts, and balance daily transactions.
- Provide information about venue packages, promotions, pricing, and services.
- Assist guests with check-in, waivers, and event registration.
- Resolve customer concerns promptly and professionally.
- Maintain accurate booking records and customer information.
- Keep the reception area clean, organized, and presentable.
- Support administrative tasks including filing, data entry, and reporting.




- Collaborate with multiple departments to ensure smooth daily operations.

Qualifications

- Previous experience in reception, customer service, hospitality, or event coordination preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Comfortable working in a fast-paced workplace.
- Proficient with Microsoft Office and booking/POS systems.
- Strong attention to detail and problem-solving skills.
- Professional appearance and positive attitude.
- Ability to work evenings, weekends, and holidays.

Preferred Skills

- Experience coordinating birthday parties, corporate events, or private functions.
- Cash handling and payment processing experience.
- Sales or upselling experience is considered an asset.
- Ability to remain calm under pressure while providing outstanding customer service.

Physical Requirements

- Ability to stand and walk for extended periods.
- Occasionally lift up to 25 lbs.
- Comfortable working in a lively, high-energy environment.

What We Offer

- Competitive hourly wage
- Training and career growth opportunities
- Friendly and supportive work environment
- Employee discounts on venue services
- Opportunity to be part of exciting events and celebrations

Pay: Up to $17.60 per hour

Work Location: In person

📌 Receptionist (Canada)
🏢 1000256400 Ontario
📍 Canada