Avalon Dairy is Vancouver’s pre-eminent dairy processor, serving the Canadian Western market for over 115 years. We are committed to excellence with regards to product quality, service and support to our consumer and customer
Job Description
Title
Administrative Supervisor
Summary
The Administrative Supervisor will manage the Order Desk and its performance, as outlined in Main Duties below
The Supervisor will also manage the day to day activities and priorities of the Admin Assistant and general office management.
Main Duties
· Prioritize the daily activities of the Order Desk, including those of the Assistant
· Answer incoming calls and emails and direct to the appropriate person as necessary.
· Process telephone, fax, and email orders.
· Prepare the customer order and communicate to the warehouse for order fulfillment
· Order and credit entry into the Sage system, and generate the invoice; email invoices to the customer, print invoice for our file; match invoices with the pick sheet and PO; filling.
· Order and maintain office supplies
Autonomy-Judgment
· The position requires the individual to be highly organized to balance the order process from receipt thru to invoicing, with the necessary supporting documentation. The individual will need to multitask and balance the requirements of the position with excellent organization skills.
Communication
· Communication is key to this position both externally to our consumers and customers,
and internally across multi departments and people to ensure consistency, accuracy, and timely processing and flow of information. This includes telephone, written and electronic.
Decision-Making-Accountability
· Daily organization of the Order Desk workflow, priorities and responsibilities with the Assistant
· Primary communicator of all external inquiries, and directing each to the appropriate person or providing the solution as required.
· Speed and accuracy are critical to ensuring we process orders within the required timeframe
· Require a thorough understanding of the needs and priorities for each customer. The incumbent will need to balance multiple activities and actions to provide complete customer satisfaction.
Scope of the Problem Solving
· Assess customer needs and provide a solution
· Prioritize actions based on the needs of the customer with the capacities of the business.
Education and Skills
· Post-secondary preferred
· Strong typing skills required.
· Fluent knowledge of Microsoft office an asset.
· The candidate must be completely fluent in English.
Experience
Minimum 2 years in a supervisory position, or minimum 5 years as an Order Desk Administrator and ready to take the next step. Sage 300 experience an asset.
Job Types: Full-time and Permanent, Monday - Friday
Salary: commensurate on experience. Please include your expectations with your application.
Job Types: Full-time, Permanent
Pay: $26.50-$29.50 per hour
Advantages:
- Dental care
- Extended health care
- Store discount