Now Hiring: Reception / Host Team Member

Location: Caesar’s Steak House – Willow Park (110, 10816 Macleod Trail SE)

Shift: Monday to Saturday - Evening Shifts (4:30 PM to Close)

Dress Code: Business Formal / Professional

At Caesar’s Steak House, our Reception team members are often the first point of contact for our guests — whether over the phone or in person. As a vital part of our Front of House, you’ll provide a warm welcome, manage reservations, and ensure every guest receives exceptional service from the very first interaction.

We are looking for approachable, friendly, energetic, and professional individuals who are passionate about hospitality and eager to contribute to a renowned dining experience.

Duties & Responsibilities

- Answer and screen all incoming phone calls, direct them appropriately, and assist with guest inquiries
- Provide accurate information regarding the restaurant (menu, hours, dress code, policies, etc.)
- Greet and welcome customers courteously upon arrival
- Maintain full knowledge of the food and beverage menus to confidently explain offerings
- Record and manage reservations using our online reservation system in accordance with policy
- Communicate with the Front of House Manager / Maitre’d regarding:
- Reservation changes
- Guest requests and special occasions
- VIP guests and potential concerns or complaints
- Interact with guests upon departure and inquire about their visit
- Process deposits for reservations, gift cards, and take-out orders
- Maintain cleanliness and presentation of the front lobby, reception area, and coat check
- Keep reception and coat check areas stocked and organized
- Manage coat check (all coat check tips go directly to the Reception team)




- Maintain and update customer database within the reservation system
- Uphold restaurant policies and procedures

Experience Requirements

- Minimum 1 year of related hospitality or customer service experience
- Experience with reservation systems such as SevenRooms or OpenTable
- Familiarity with Squirrel POS
- Experience using Eigen payment terminals
- Experience with Eigen X-Dine for take-out orders is an asset

Key Competencies & Soft Skills

- Fluent in English (spoken and written)
- Professional phone etiquette and clear communication skills
- Strong customer service and interpersonal abilities
- Self-motivated with a strong work ethic
- Positive attitude and team-oriented mindset
- Able to take initiative and go the extra mile to exceed guest expectations
- Exceptional attention to detail, organizational skills, and problem-solving abilities
- Skilled appearance in accordance with business formal dress code

Additional Information

- Primary location is our Willow Park restaurant, but additional hours may be required at our Downtown location based on operational needs.

If you are passionate about hospitality and committed to excellence, we’d love to meet you.

Only qualified candidates will be contacted for an interview.

Job Types: Part-time, Permanent

Job Types: Part-time, Permanent

Pay: $15.00-$16.00 per hour

Benefits:

- Flexible schedule
- On-site parking

Application question(s):

- Are you able to work 2 to 4 evenings per week - with 2 of them being Friday and Saturday from 4:30 PM to approximately 10:00 PM?

Experience:

- Restaurant: 1 year (required)
- Hospitality: 1 year (required)
- Customer service: 2 years (required)

Language:

- English (required)

Licence/Certification:

- Alberta Pro-Serve (preferred)

Work Location: In person

📌 Receptionist/Host/Hostess (Canada)
🏢 Caesar's Steak House & SPQR Lounge
📍 Canada