Newrest is a global leader in catering and related services for the aviation sector. With a commitment to operational excellence, innovation, and customer satisfaction, we are looking for a Lancement Agent to join our team and support our airline catering operations.

Position Summary

As a Lancement Agent, you will be responsible for coordinating and ensuring the accuracy of all information related to flights, billing, and client orders. You will act as a key link between the production departments and our airline clients to ensure seamless operations and exceptional service delivery

Responsibilities:

- Manage billing for airlines customers
- Input in WINREST the loading factors for each airline according to clients requests
- Check that the delivery notes are correctly filled in & make sure they are sent to the accounting department for processing in timely manner
- Ensure that the flights are visible & registered accurately on the computer software
- Consistently check, validate, and control the accuracy & conformity of the information you handle
- Ensure the proper transmission of information about the production plan and flight schedules of through the dedicated company computer software, WINREST
- Input received orders into the computer system (orders are received via email, fax, other IT communication tools ...)
- Follow contractual procedure for each customer and the daily turnover & the production projection for the various airlines departments
- Coordinate & ensure transmission of all orders modifications or schedule modification to different departments
- Ensure that checked flights are validated on a daily basis & the day prior to the flight departure as well




- Validate & Control that all adjustments are completed, communicate with all departments
- Conduct daily transmission of documents required for the operations: delivery note, track sheet, check sheet, instructions
- Maintain constant business & commercial relationship with our clients
- Provide the day prior to the flight departure all the layout with the distribution plan and printed labels for each flight
- Share the current procedures and updated information provided by the airlines to the drivers and the different production departments (bond, cutlery, food production, etc. )
- Control the CID for Jazz airline operation in coordination with the Handling Teams, on a daily basis

- Ability to pass all required airport security clearance for Purple Pass / RAIC
- Ability to read in English, write in English, speak in English
- Good knowledge of HACCP
- Ability to handle pressure in a fast paced environment
- Ability to work mornings, evenings, weekends (depending on assigned shift)
- Ability to work in a fast paced environment
- Attention to detail
- Ability to work independently and as part of a team
- Ability to stand for long periods & to work in cold rooms for extended periods (below 50°F - 10°C)
- Attendance, diligence, punctuality, reliability

ABOUT NEWREST :

Specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.

Our 36,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.

📌 Lancement Agent (Canada)
🏢 Newrest
📍 Canada