Are you an outgoing, highly driven sales professional that’s passionate about building connections and finding custom fit solutions to align with business goals?

Position: Sales Specialist

Location: Hybrid remote in Kelowna, BC V1Y 8T8

Job Type: Full-time, Permanent, Salary: $15.65-$28.82 per hour

About the job!

We, at CONNECT Telecom are seeking a Sales Specialist to join our growing team!

Serving the Thompson-Okanagan since 1986 and headquartered out of Kelowna, CONNECT Telecom is the trusted communications partner for 100’s of medium to large-sized companies. CONNECT’s comprehensive suite of telecom brands and solutions keep your communication network effective in or out of the office.

The Role:

As part of our expansion plan, Connect seeks an experienced and enthusiastic Customer Care specialist with a contagious passion for customer service and technology to form an integral part of our team in the Okanagan area.

You’re well suited to this job if :

- You have a technical aptitude and are a rapid learner
- You are highly motivated and drive sustained performance – through developing and leveraging strong relationships
- You have exceptional negotiating skills and you are able to adapt and overcome objections
- You understand the sales cycle and the buyer’s journey and can align your process to achieve the most dynamic results
- Passionate about sales with a desire to develop and build strong connections

Key Areas of Responsibility

New Business

- Seek out new business/leads
- Qualify leads (initial meetings, budgets, needs, current Telecom woes, etc.)
- Finalize sale (proposal/contract) and initiate onboarding activities
- Maintain and sell to an extensive existing customer base
- Meet and/or exceed targets/expectations
- Market on social media platforms to build personal brand




- Present quotes and proposals in a timely manner

Account Management

- - Develop, grow, and maintain relationship with new and existing accounts
- Advise on and quote new opportunities
- Advise on antiquated technology (EOL, EOS) and propose action plan to replace
- Handle all quoting/sales (projects, hardware, software) for assigned accounts
- Ensure customer retention (keep the competition away)
- Meet and/or exceed targets/expectations
- Perform other duties and tasks as required

Requested Skills and Experience

- 2 years’ Telecom industry experience in outbound sales is preferred.
- VoIP/PBX knowledge is required. PRI and SIP trunk knowledge is an asset.
- Bachelor or higher education is preferred
- Demonstrated record of achievement in sales
- Well-developed business acumen and negotiation skills
- Exceptional interpersonal and relationship building capabilities
- Pragmatic, approachable, and comfortable in facilitating win-win outcomes
- A daily focus on exceptional customer service and support
- Proven experience in a B2B and B2C sales environment, with two or more years preferred
- Strong organizational, operational, and planning skills in a sales focused environment
- Agile mindset, both willing and able to adapt and pivot in a fast-paced work environment
- Being proactive and goal-oriented
- Being able to work independently with minimal supervision

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- Profit sharing

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Kelowna, BC V1Y 8T8: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

Experience:

- Outside sales: 2 years (preferred)
- Telecom Sales: 2 years (preferred)

Willingness to travel:

- 25% (preferred)

📌 Sales Specialist (Canada)
🏢 CONNECT Okanagan Telephone
📍 Canada