JOB INFORMATION

Requisition ID: 13439
Number of Vacancies: 1
Department: Bus Transportation, Location to be determined
Salary Information: $129,693.20 - $162,089.20
Pay Scale Group: 11SA
Employment Type: Regular (On-Site)
New or Existing Vacancy: Existing

Weekly Hours: 35 Off Days: Various Shift: Various
Posted On: August 3, 2026
Last Day to Apply: August 10, 2026
Reports to: Senior Manager, Transportation

At this time, we are looking to fill 1 vacancy in Bus Transportation. Please note, this recruitment can be utilized for future opportunities in all Transportation Departments.

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, productive, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Looking for a new and exciting opportunity? We are looking for a Divisional Manager to join our transportation team!

What You Will Do

You will be responsible for overseeing day to day operations and administrative duties for the assigned department. Your role will play an integral part in ensuring transit services, operations and programs are run efficiently and, in a cost effective manner. This role is responsible for the development and implementation of appropriate controls and procedures in accordance with TTC's goals and objectives. You will lead and develop departmental staff and union workforce to ensure a high level of motivation and productivity. You will provide strategic planning and input into development of business plans and performance metrics to ensure achievement of business objectives.

Other responsibilities of your role will include:

- Ensure operational staff meet goals and standards for safe/defensive operating, customer service, and schedule adherence.
- Responsible for coaching, counselling, enforcement, and disciplinary action to ensure that personnel meet defined goals, objectives and targets.
- Develop, implement and update safety programs, security enhancements and procedures to meet goals for transit services, safety consciousness and operating environment.
- Analyze, review, establish resources, and performance measures to meet the challenges of long-range forecasts, expenditure and budget programs. Review resource allocation plans to ensure services are provided in a cost-effective manner.
- Develop and implement a variety of projects and programs for the assigned area of transit operations. Review and recommend changes to submitted project/program justifications, cost/benefit analysis, schedules, maintenance, and service contract documents.
- Supervise and manage section and/or unionized employees. Establish annual goals and objectives for overall group performance of operating personnel, including safety, customer service, route management and attendance management.
- Ensure detailed work assignments are provided to operating personnel. Schedule work assignments and perform a variety of administrative tasks to ensure maximization of resources.
- Act as a resource and provide consultation, direction, advice and guidance for the Department. Develop, foster and maintain contacts within the transit industry to encourage an information network.




- Work collaboratively with and ensure harmonious and strong labour/employee/public relations with Union representatives, support staff, municipal officials and the travelling public.
- Ensure that technologies, systems and other assets related to transit services are delivered in an efficient, safe, reliable and courteous manner. Ensure adherence to established procedures and practices, and take appropriate action as required.
- Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
- Candidate will be required to participate in the TTC’s Customer Service Ambassador Program.

What Skills Do You Bring?

- Apply analytical skills
- Manage human resources
- Manage projects
- Use office technology, software and applications
- Communicate in a variety of mediums
- Understand and apply administrative policies, processes, and procedures
- Plan and organize activities / projects to meet section and organizational goals
- Manage conflict
- Identify and minimize risk of Health and Safety issues

What Qualifications Do You Bring?

- Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.
- Comprehensive knowledge of business practices and procedures.
- Good knowledge of technical issues and an extensive body of rules, regulations, procedures and operational issues related to areas of responsibility.
- Working knowledge of computers and computerized applications related to the work.
- Superior analytical, investigative and problem solving skills to deal with the complexities of managing a Division.
- Strong supervisory and interpersonal skills to promote a harmonious working environment for a large unionized workforce and to effectively manage, motivate, counsel, coach, discipline, commend and assess performance of subordinate employees.
- Ability to multi-task and make sound business decisions in a timely manner to efficiently manage diverse situations.
- Ability to manage a 24 hour, 7 days per week operation within budgetary expectations directly through other management, supervisory, clerical and operating personnel.
- Ability to deal with unusual or highly sensitive situations as they arise.
- Must be well organized and have effective time management skills.
- Excellent administrative, team building, leadership and decision making skills.
- Strong oral and written communication skills; good public speaking and presentation skills.
- Must have several years of related and progressively responsible supervisory experience over a broad range of operational activities including proven project management skills.
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Right Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
- Sound knowledge of policies, legislation, the Collective Agreement and initiatives affecting employees and work practices at an assigned Division.




- Must have or acquire a thorough knowledge of the TTC’s organizational structure, functions, operations, policies and procedures as they relate to the work performed.
- Experience managing large scale operational budgets.

What We Offer

- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- One of the great benefits of being a full time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or [email protected] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

- The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
- All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
- During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
- You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

📌 Divisional Manager, Operations (Canada)
🏢 Toronto Transit Commission
📍 Canada