Processing Center Advisor(Family Care, Program Administration)

Job#

FT30964

Location

Edmonton, AB

Job Type

Contract

Salary

Negotiable

Contact

[email protected]

Status

ACTIVE

Date Posted

August 04, 2026

Submission Deadline

August 10, 2026

Job Stream

Benefits

Contract Period: September 1 2026 to March 31 2027

Job Description :

Our client in Edmonton is looking for a Processing Center Advisor(Family Care, Program Administration)

Must Have Primary Skills :

Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.

Determine client eligibility by reviewing financial and supporting documentation.

Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.

Provide guidance on program requirements and assist clients in navigating online services and processes.

Investigate and resolve application, payment, eligibility, and system-related issues.

Maintain accurate records and ensure compliance with privacy, security, and information management requirements.

Collaborate with internal and external partners to support effective program delivery.





Contribute to continuous improvement initiatives, testing, training, and operational projects.

Nice To Have Secondary Skills :

Experience with government programs, eligibility assessment, or social benefits administration.

Experience supporting clients through complex or sensitive situations.

Experience using multiple systems and databases simultaneously while delivering customer service.

Proven Experience In :

Experience in customer service, program administration, benefits administration, case management, or a related field.

Solid analytical, problem-solving, and organizational skills.

Ability to interpret and apply legislation, policies, procedures, and program guidelines.

Experience assessing information and making decisions with a high degree of accuracy and attention to detail.

Ability to manage competing priorities in a high-volume, fast-paced environment.

Experience handling sensitive and confidential information with professionalism and discretion.

Ability to build positive relationships and provide empathetic, client-focused service.

Email: [email protected]
IND1

📌 Processing Center Advisor(Family Care, Program Administration) (Canada)
🏢 Finney-Taylor Consulting Group
📍 Canada