Store Supervisor

The Matcha Tokyo – Toronto

The Matcha Tokyo is a premium Japanese matcha café known for precision, quality, and thoughtful hospitality. We are opening our Toronto location and are looking for a Store Supervisor to help lead day-to-day operations while actively working on the floor preparing drinks and serving guests.

This is a hands-on leadership role suited for someone who enjoys making matcha, engaging with customers, and supporting a small team in a calm, organized setting.

What You’ll Do

On-Floor Service & Product Execution

- Prepare matcha and specialty drinks to The Matcha Tokyo standards
- Serve customers with warmth, efficiency, and attention to detail
- Maintain speed, accuracy, and presentation during service
- Set the example for hospitality, cleanliness, and product quality

Daily Operations

- Open and/or close the store as scheduled
- Ensure consistent execution of drinks, food prep, and presentation
- Maintain cleanliness, organization, and brand standards at all times
- Monitor inventory levels and communicate restocking needs
- Ensure all equipment is used and maintained properly

Team Leadership

- Supervise and support baristas during shifts
- Lead service flow and actively work alongside the team
- Train new team members on recipes, procedures, and service standards
- Provide real-time coaching and feedback during service
- Help create a positive, respectful, and efficient work environment

Customer Experience

- Deliver warm, polished, and consistent customer service
- Handle guest questions or minor issues professionally




- Ensure every guest receives a refined The Matcha Tokyo experience

Administrative & Support Duties

- Assist with scheduling and shift coverage
- Support basic cash handling and end-of-day procedures
- Ensure compliance with health, safety, and hygiene standards
- Communicate operational issues or improvement opportunities to ownership

Ownership Support

- Act as the on-site point of contact when ownership is not present
- Communicate clearly, proactively, and professionally
- Support continuous improvement as the store grows

Who You Are:

- 2–4 years experience in café, specialty coffee, or hospitality
- Comfortable preparing drinks and working directly with customers
- Previous supervisor or shift-lead experience preferred
- Calm, detail-oriented, and reliable in fast-paced service
- Takes pride in product quality and guest experience
- Interested in growing with a premium brand

Compensation & Benefits

- $22–$24 per hour, based on experience
- Tips (in addition to hourly wage)
- Paid training
- Staff discounts
- Growth opportunities as additional locations open

Why This Role

This role is ideal for someone who enjoys being on the floor, making great drinks, leading by example, and helping shape the daily rhythm of a premium café from the ground up.

Job Type: Full-time

Pay: $21.00-$24.00 per hour

Expected hours: 48 per week

Benefits:

- Discounted or free food
- Paid time off
- Profit sharing
- Store discount

Experience:

- Barista/Hospitality : 2 years (required)

Work Location: In person

📌 Store Supervisor (Canada)
🏢 The Matcha Tokyo
📍 Canada