As a Senior Technician in our Factory Service Centre you are key to our after-sales service. You are responsible for assisting customers with repairs of our products/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools, able to meet corporate goal for tech output, training current technicians, supporting the sale of accessories, and parts, as well as answering general product questions.

Responsibilities:

· Providing excellent customer service to our clients/dealers and the public.

· Visually inspecting and testing products/equipment.

· Dismantling products/equipment and repairing within Makita Canada Inc. standards.

· Troubleshooting and identifying malfunctioning or inoperative equipment.

· Assemble and test tools to ensure proper performance levels.

· Able to meet corporate standard for repair output

· Notify customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up.

· Ensures the appropriate service levels are maintained in the Factory Service Centres.

· Maintaining inventory of parts and accessories.

· Ensuring the Factory Service Centre is professional, clean, and organized consistent with the Makita brand image.

· Able to train new technicians to repair Makita products.

· Sometime perform duties in the reconditioning department





· Performs other related duties as required.

Qualifications:

· Minimum of a High School Diploma or equivalent.

· One (1) year of related experience repairing tools/equipment.

· Knowledge and experience repairing electric (both AC & DC), pneumatic and gasoline-powered tools.

· Knowledge and experience with the use of electric (both AC & DC), pneumatic and gasoline-powered tools.

· Ability to read and interpret documents, including safety rules, operating and maintenance instructions and procedure manuals.

· Ability to train other staff members.

· Strong planning and organizational skills to be able to prioritize your work.

· Ability to work in a team environment and independently with minimum supervision.

· Knowledge of inventory control, shipping and receiving an asset.

· Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.

Job Types: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Benefits:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Work Location: In person

📌 Senior Service Technician (Canada)
🏢 MAKITA CANADA
📍 Canada