Calgary, Alberta
Job Summary

ServiceNow (SNOW) Platform Architect designs, governs, and leads the technical strategy for the ServiceNow platform, creating roadmaps, defining best practices, ensuring scalability/security, and aligning solutions with business goals across modules like ITSM, ITOM, and integrations, acting as a trusted advisor to technical and business stakeholders. Key responsibilities include technical leadership, solution architecture, governance, platform health, and staying current with releases, requiring strong leadership and communication skills for large-scale digital transformation. Responsible for driving implementation new technology/features of SNOW like GenAI, AiOps, ChatBot.

Key Responsibilities

Platform Strategy & Roadmap: Develop overall architecture, technical standards, and a roadmap aligned with business objectives.

Solution Design & Governance : Lead complex solution design, define best practices, and enforce governance across modules (ITSM, ITOM, HRSD, SecOps).

Technical Leadership: Provide technical guidance, conduct code/design reviews, and mentor development teams.

Stakeholder Engagement: Collaborate with business leaders, Enterprise Architects,



and IT teams to understand needs and present solutions.

Platform Health & Performance: Ensure instance health, manage technical debt, and implement improvements.

Innovation & Best Practices: Stay updated on recent releases, recommend adoption, and contribute to leading practices.

Integration & Security: Oversee complex integrations (SOAP/REST) and ensure platform security compliance.

Skill Requirements

Extensive experience (9+ years) in ServiceNow platform architecture and solution design.

Expertise in core modules (ITSM, HRSD, Custom Apps) and integrations.

Strong technical skills in scripting, web services (REST/SOAP).

Excellent leadership, communication, and presentation skills.

ServiceNow Certifications (CSA, CIS) required; CTA preferred.

Experience in large, multi-stakeholder enterprise environments.

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📌 DomainTechnical Architect (Canada)
🏢 HCLTech
📍 Canada