Overview

Castle Mountain Resort’s Snow School is currently seeking a self-motivated individual who is able to take an organizational and customer service role within the snow school. Reporting to the Snow School Director, this position assists with day-to-day operations of the snow school. This position is responsible for booking lessons, school groups and assisting with the coordination of on snow instructors, and perform instructional duties as required. This is a supervisory position which requires strong leadership skills. This role prepares you for a potential future career in a snow school, offering consistent hours mixed with teaching and other on snow duties. This role is diverse and challenging.

What We Offer You

- Complimentary Castle Mountain Resort season pass
- Discounted or complimentary season pass for spouse/dependents
- Helly Hansen uniform (jacket and pants)
- Opportunity for coaching and development of your skills
- Rate is depending on certifications and experience
- Private request commission
- Work week varies depending on seasonal/weekly demand
- Reciprocals to experience other resorts

Responsibilities

- Assist with day-to-day operations of the Snow School
- Organization and booking/sales of lessons
- Scheduling and supervision of instructors and desk staff
- Close out cash and balance at end of shift
- Identify any potential problems and problem solve for the guest
- Work as a team leader/member in a closely formed team
- Opportunity to lead sessions and develop instructor training skills and technical
- Assisting in operational support of resort operations as required




- Continually Improving own technical skills to better serve guests
- Arriving in a timely manner for your shifts, ready to teach when required
- Conducting secure, fun and technical lessons to all ages and abilities
- Managing splits in ability levels and a variety of group dynamics
- Be polite, patient, understanding, and have a positive attitude
- Helping to create amazing guest experiences
- Professionalism when answering and making phone calls
- Other duties as assigned

Qualifications

- Passion for the ski industry and culture
- A sense of teamwork and community
- PSIC/CSIA/CASI Level 2+ (Level 3 Preferred) or equivalent
- Above average computer skills including a good working knowledge of MS Office
- Good understanding of point-of-sale systems
- Be decisive and confident in decision making
- Ability to work independently
- Ability to take initiative to improve role and streamline processes during slow periods
- Additional certifications are considered an asset

Work Experience

- Experience in a leadership role (snow school experience an asset)
- Experience teaching in an alpine environment similar to Castle Mountain

Where We Are

Castle Mountain Resort is located at the end of Highway 774, near Pincher Creek, AB. This is a remote work location.



There is a communal living Staff Accommodation building on-site for new and returning non-supervisory, seasonal employees. More information on our location and our resort can be found at skicastle.ca

Employment Level

Full-time

Work Conditions

- Strong skiing/snowboarding ability
- Physically fit and able to instruct in a variety of weather conditions
- Comfortable interacting with guests of different ages in a variety of instructing situations
- Minimal Staff Accommodations available – Options to be discussed

Eligibility Statement

- Must be legally entitled to work in Canada (December Through April)
- Ability to obtain a clear Vulnerable Sector Criminal Reference Check

Equity Statement

Castle Mountain Resort is committed to fair and inclusive hiring practices. We believe in providing equal employment opportunities to all qualified applicants.

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📌 Snow School Program Supervisor (Canada)
🏢 Castle Mountain Resort
📍 Canada