We are a fast-paced, client-centric and honest repair and maintenance shop, and our goal is to provide excellent customer service and continue to be a trusted advisor to our clients.
Our work environment includes:
- Competitive pay and advantages
- Growth opportunities
- Mentorship
Expectations
- Greet customers and provide excellent customer service throughout their visit
- Listen to customer concerns and accurately document them
- Provide customers with detailed and honest explanations of recommended services and associated costs
- Order parts and keep track of incoming shipments
- Schedule appointments for repairs and maintenance
- Coordinate with Shop Manager to ensure timely completion of work
- Keep customers informed of the status of their vehicles
- Process payments and handle cash transactions
- Support the back of shop from time to time with basic mechanical work (oil and filter changes, tires etc.)
Experience
- Previous experience in a customer service role, preferably in an automotive dealership or repair shop
- Good mechanical knowledge and understanding of automotive repair processes
- Familiarity with various vehicle makes and models
- Ability to effectively communicate technical information to customers in a clear and understandable manner
- Experience handling cash transactions and operating point-of-sale systems
You will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our automotive service department. You will be responsible for assisting customers with their vehicle maintenance needs, scheduling appointments, and coordinating repairs with our team of skilled technicians.
In addition to your customer service skills, you should have a good mechanical background or desire to learn, and be knowledgeable about automotive repair processes. Your ability to effectively communicate technical information to customers will be essential in helping them understand the recommended services for their vehicles.
We offer competitive pay and benefits, including health insurance and opportunities for career advancement within our organization. If you are passionate about providing excellent customer service and have a strong interest in the automotive industry, we encourage you to apply for the position of Service Advisor/Technician.
Job Types: Full-time, Permanent
Pay: $20.00-$35.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Vancouver, BC V6H 4A3: reliably commute or plan to relocate before starting work (required)