Job Description

Desktop Engineer 1

Job Location: Montreal, Quebec

Location Flexibility: Primary Location Only

Req Id: 10778

Posting Start Date: 8/4/26

At Fujitsu, we are driven by our purpose to make the world more sustainable by building trust in society through innovation.

We have been a pioneer in technology and innovation for over 80 years, and we are committed to using our expertise to help businesses and organizations transform for the digital age. We believe that digital transformation is essential to creating a more sustainable future. That's why we are working with our customers to develop solutions that can help them reduce their environmental impact, improve their efficiency, and create a more equitable society.

We are committed to contributing to the United Nations Sustainable Development Goals (SDGs). These goals are a blueprint for a better future for all, and we believe that technology can play a vital role in achieving them.

If you share our passion for making a meaningful impact on the world, we invite you to join our global family of 130,000 employees spanning more than 50 countries. We are a diverse workforce, and we offer a wide range of opportunities for you to grow and develop your career.

Together, we can create a more sustainable future for all.

Job Description

We are seeking a Level 2 IT Support Technician to provide technical support to end users and help ensure the smooth operation of the organization's IT environment.

The successful candidate will provide both onsite and remote technical support, diagnose and resolve hardware and software issues, participate in IT projects, and collaborate with various technical teams to deliver high-quality IT services.

Key Responsibilities

- Provide Level 2 technical support for desktop computers, laptops, peripherals, mobile devices, and network equipment.
- Diagnose and resolve hardware, software, and connectivity issues.
- Install, configure, and maintain operating systems, applications, drivers, and standard system images.
- Install and replace IT and network equipment (switches, routers,



peripherals, etc.).
- Verify network connectivity for newly deployed equipment.
- Prepare equipment for redeployment or disposal in accordance with established procedures.
- Provide onsite support to end users, including executive users when required.
- Collaborate with remote support teams to perform onsite technical interventions.
- Participate in IT deployment, relocation, and equipment reconnection projects.
- Provide technical support and troubleshooting for mobile devices.
- Track incidents and communicate status updates to users and management.
- Escalate complex incidents to the appropriate support teams.
- Contribute to the continuous improvement of IT processes and assist in creating and updating knowledge base documentation.
- Participate in various IT projects based on organizational needs.
- Deliver professional, high-quality customer service.

Required Technical Skills

Candidates should have strong knowledge of the following:

- Microsoft Windows operating systems
- Hardware and software troubleshooting in an enterprise environment
- Microsoft Endpoint Configuration Manager (SCCM)
- Microsoft Intune
- Microsoft Office
- Active Directory administration and troubleshooting
- Local Area Networks (LAN) and VPN connectivity
- Technical troubleshooting and problem resolution

Desired Profile

- Strong analytical and problem-solving skills
- Ability to work independently and manage priorities effectively
- Excellent customer service skills
- Robust communication skills with both technical and non-technical users
- Team-oriented with strong organizational skills
- Ability to take initiative and exercise sound judgment

Requirements





- College diploma (DEC), vocational diploma (DEP) in Information Technology, or an equivalent combination of education and experience.
- Minimum of one (1) year of technical support experience in a Microsoft environment.
- Experience supporting Microsoft Windows, Active Directory, and Microsoft Office.
- Experience troubleshooting LAN and VPN connectivity issues.
- Experience in a corporate IT environment is considered an asset.

Preferred Certifications

The following certifications are considered assets:

- CompTIA A+
- Microsoft Certified (MCTS, MCITP, or equivalent)
- ITIL

Working Conditions

- Full-time position.
- Availability to participate in an on-call rotation and provide support outside regular business hours as required.
- Occasional travel based on project requirements.
- Ability to lift and move IT equipment weighing up to approximately 23 kg (50 lbs) .

Top Three Required Skills

- Strong knowledge of Microsoft Windows operating systems.

- Hands-on experience troubleshooting hardware and software issues in an enterprise environment.

- Proficiency with Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune.

Relocation Supported: No

Visa Sponsorship Approved: No

At Fujitsu, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity and inclusion are essential to our success, and we are committed to creating an environment where all employees can thrive.

We promote diversity, equal opportunity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other characteristic protected by applicable law.

We believe that everyone has something to contribute, and we are committed to creating a workplace where everyone can reach their full potential.

#Quebec_Priority

📌 Desktop Engineer 1 (Montreal)
🏢 Fujitsu
📍 Montreal