Job Description
Posting Start Date: 03/06/2026
Brand: MCI
Country/Region: Canada
Work Location: Toronto
Workplace Type: Remote
Contract type: Permanent
Job Function: Account Management
Information at a Glance

We are an independent global marketing communications group with a human‑first approach. We connect strategy, creativity, technology and operations to help brands and organisations grow with purpose. Our global network supports more than 1,200 clients across 34 countries, backed by over 35 years of experience. Under the mci group umbrella, our agencies bring together world‑class talent in strategy, creative development, account leadership, technology, production and research to shape meaningful, lasting impact.

Job Objective

MCI Canada’s Consulting & Community Solutions (CCS) team serves as a strategic partner to national and international associations, delivering integrated leadership, governance, membership, and conference solutions that enable long‑term sustainability and organizational growth.

The Association Manager provides strategic and operational leadership across a portfolio of associations, serving as a trusted advisor to association executives, boards, and committees. The role is accountable for portfolio oversight, team leadership, and the delivery of integrated operational and strategic initiatives, ensuring alignment with each association’s mission, long‑term objectives, and sustainable growth.

Key Responsibilities

Association Management & Operations

Strategic Leadership & Mission Advancement

Serve as a trusted advisor to association executives, boards, and committees, translating strategic priorities into executable plans that advance the association’s mission and long‑term objectives.

Lead the delivery of day‑to‑day association operations while maintaining a forward‑looking focus on sustainability, relevance, and growth.

Governance & Board Support

Provide comprehensive governance support, including board and committee coordination, meeting preparation, minute‑taking, and follow‑up on decisions and action items.

Ensure compliance with bylaws, policies, regulatory requirements, and best practices in governance and fiduciary oversight.

Support board effectiveness through briefing materials, governance reviews, planning cycles, and decision‑support analysis.

Financial Management

Oversee day-to-day financial operations, including budgeting, forecasting, and financial reporting

Develop and monitor annual budgets for core operations, programs, and events (e.g., annual meeting, education initiatives)

Track revenues and expenses, ensuring alignment with organizational goals and financial sustainability

Manage accounts payable/receivable, invoicing, and vendor payments in a timely and accurate manner

Coordinate with external accountants/auditors to support annual audits and financial statements

Ensure compliance with regulatory requirements and not-for-profit financial standards

Monitor and report on grant funding, sponsorships, and restricted funds, ensuring appropriate allocation and use

Provide financial insights and reports to leadership, board, and committees to support decision-making

Implement and maintain financial controls, policies, and procedures to safeguard organizational assets

Administrative Management

Oversee general administrative operations to ensure efficient and effective organizational functioning

Develop, implement, and maintain standard operating procedures (SOPs) across key functional areas

Support governance activities, including board and committee meetings, agenda preparation, and documentation

Maintain organizational records, contracts, and compliance documentation in accordance with legal requirements

Manage vendor relationships, contracts, and service agreements

Coordinate human resource administrative functions, including onboarding, contracts, and policy adherence

Ensure compliance with applicable regulations (e.g., privacy laws, not-for-profit governance requirements)

Support risk management and organizational policies, including insurance, data protection, and internal controls

Facilitate cross-functional coordination between membership, education, events, and communications teams

Identify opportunities to improve operational efficiency through process enhancements and system optimization

Membership Management & Growth

Oversee the day-to-day management and optimization of the association’s membership portal, ensuring a seamless user experience

Maintain accurate and up-to-date member records, including onboarding, renewals, and status updates

Serve as the primary administrator for the membership platform (e.g., CRM/AMS), including configuration, troubleshooting, and enhancements

Coordinate with IT vendors and platform providers to implement system upgrades, integrations, and current features

Develop and implement strategies to support member recruitment, engagement, and retention, ensuring a strong and diverse membership base.

Oversee membership administration, data integrity, renewals, and reporting across CRM and membership platforms.

Strengthen member value propositions by aligning programs, communications, and benefits with evolving member needs.

Community Engagement & Committee Management

Support and enable volunteer leaders, committees, and special interest groups to deliver meaningful programs and initiatives.

Foster productive collaboration between committees, staff, and external partners, ensuring clarity of roles, timelines, and outcomes.

Enhance community engagement through structured touchpoints, targeted communications, and scalable engagement initiatives.

Education Management (Annual Meeting & Programs)

Lead the planning, development, and execution of the scientific and educational program for the annual meeting

Coordinate with program committees, faculty, and leadership to develop high-quality, evidence-based content

Manage the call for abstracts, including submission systems, peer review processes, and program integration

Oversee speaker invitations, confirmations, and faculty communications, ensuring alignment with program objectives

Develop detailed program schedules, ensuring balance across topics, formats, and target audiences

Coordinate session logistics, including AV requirements, speaker readiness, and on-site execution

Collaborate with communications teams to support program promotion and dissemination of educational offerings

Evaluate program outcomes through attendee feedback, engagement metrics, and post-event reporting

Support the development and delivery of additional educational initiatives (webinars, courses, workshops, and online learning modules)

Accreditation Management

Oversee all aspects of continuing medical education (CME/CPD) accreditation for the annual meeting and other educational activities

Ensure compliance with accrediting body standards (e.g., Royal College, ACCME, or equivalent), including documentation and reporting requirements

Coordinate the development and review of learning objectives, needs assessments, and evaluation tools

Manage faculty disclosure collection and conflict-of-interest mitigation processes

Prepare and submit accreditation applications and supporting materials within established timelines

Maintain accurate records and audit-ready documentation for all accredited activities

Advise internal stakeholders on accreditation requirements and best practices in continuing professional education

Monitor changes in accreditation standards and implement necessary updates to processes and policies

Support post-activity reporting, including outcomes measurement and credit certification

Marketing, Communications & Awareness

Oversee association marketing and communications activities, including digital communications, campaigns, content development, and outreach initiatives.

Support brand alignment and consistent messaging across platforms to strengthen visibility, credibility, and stakeholder engagement.

Contribute to awareness and advocacy campaigns that advance the association’s mission and strategic priorities.





Technology & Systems Oversight

Oversee and optimize the use of technology platforms, including CRM systems, membership databases, registration tools, websites, and marketing platforms.

Ensure systems are used effectively to support data‑driven decision‑making, operational efficiency, and enhanced member experiences.

Identify opportunities for system enhancements that support scalability and long‑term growth.

Reporting, Analysis & Decision Support

Prepare and present reports, dashboards, briefing materials, and strategic recommendations to executive leadership and boards.

Track performance against strategic, operational, and financial goals, ensuring transparency and accountability.

Ensure adherence to timelines, service standards, policies, and procedures across all areas of responsibility.

Team Leadership & Project Delivery

Lead, mentor, and support project coordinators and association staff, ensuring effective workload management, collaboration, and professional development.

Foster a high‑performing team culture focused on quality, accountability, and continuous improvement.

Manage and deliver special projects, including strategic planning initiatives, organizational reviews, awareness campaigns, and new program launches.

Reporting & Relationships

This role reports to the Senior Manager, Association Management, and the Director, Consulting & Community Solutions.

The Association Manager works closely with:
Association Management leadership

Association executives, boards, councils, and committees

Conference Operations leadership

Internal CCS team members and cross‑functional departments

External partners, vendors, and suppliers

Qualifications & Experience

Minimum five (5) years of experience in association and/or not‑for‑profit management

Post‑secondary education in Business, Administration, Hospitality, Event Management, or a related field (or equivalent experience)

Strong understanding of the association and not‑for‑profit environment with preferred background with medical associations

Proven experience managing multiple clients, projects, and stakeholders simultaneously

Willingness to travel domestically and internationally, as required

Technical Skills

Advanced proficiency in:
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Association Management Platforms

SharePoint and collaboration tools

Experience with:
CRM systems

Membership and registration systems

Event management software

Learning management systems

Email marketing tools

Core Competencies

Strong influencing, persuasion, and negotiation skills

Highly motivated, entrepreneurial, and solutions‑oriented mindset

Empathy and ability to work with diverse stakeholders and cultures

Strong analytical, problem‑solving, and research capabilities

Ability to manage multiple priorities across clients and projects

Excellent written, verbal, and presentation skills

High attention to detail combined with big‑picture thinking

Strong planning and project management skills

Additional Requirements

Ability to work flexible hours, including evenings and weekends, as required for events and client meetings

Availability for extended hours during peak delivery periods and on‑site event execution

B enefits

Salary ranging from $75,000 - $85,000 annually
Fully remote role (Canada-based), with occasional travel and on-site support required for events and key meetings.
Comprehensive health and dental benefits.
Health Spending Account (HSA) & Lifestyle Spending Account (LSA)
Birthday day off
Friendly and collaborative work environment.

mci group is where you can bring your true self to work and be proud of what you do. Join us and make a difference!

Association Manager, Consulting & Community Solutions
Posting Start Date: 03/06/2026
Brand: MCI
Country/Region: Canada
Work Location: Toronto
Workplace Type: Remote
Contract type: Permanent
Job Function: Account Management

We are an independent global marketing communications group with a human‑first approach. We connect strategy, creativity, technology and operations to help brands and organisations grow with purpose. Our global network supports more than 1,200 clients across 34 countries, backed by over 35 years of experience. Under the mci group umbrella, our agencies bring together world‑class talent in strategy, creative development, account leadership, technology, production and research to shape meaningful, lasting impact.

Job Objective

MCI Canada’s Consulting & Community Solutions (CCS) team serves as a strategic partner to national and international associations, delivering integrated leadership, governance, membership, and conference solutions that enable long‑term sustainability and organizational growth.

The Association Manager provides strategic and operational leadership across a portfolio of associations, serving as a trusted advisor to association executives, boards, and committees. The role is accountable for portfolio oversight, team leadership, and the delivery of integrated operational and strategic initiatives, ensuring alignment with each association’s mission, long‑term objectives, and sustainable growth.

Key Responsibilities

Association Management & Operations

Strategic Leadership & Mission Advancement

Serve as a trusted advisor to association executives, boards, and committees, translating strategic priorities into executable plans that advance the association’s mission and long‑term objectives.

Lead the delivery of day‑to‑day association operations while maintaining a forward‑looking focus on sustainability, relevance, and growth.

Governance & Board Support

Provide comprehensive governance support, including board and committee coordination, meeting preparation, minute‑taking, and follow‑up on decisions and action items.

Ensure compliance with bylaws, policies, regulatory requirements, and best practices in governance and fiduciary oversight.

Support board effectiveness through briefing materials, governance reviews, planning cycles, and decision‑support analysis.

Financial Management

Oversee day-to-day financial operations, including budgeting, forecasting, and financial reporting

Develop and monitor annual budgets for core operations, programs, and events (e.g., annual meeting, education initiatives)

Track revenues and expenses, ensuring alignment with organizational goals and financial sustainability

Manage accounts payable/receivable, invoicing, and vendor payments in a timely and accurate manner

Coordinate with external accountants/auditors to support annual audits and financial statements

Ensure compliance with regulatory requirements and not-for-profit financial standards

Monitor and report on grant funding, sponsorships, and restricted funds, ensuring appropriate allocation and use

Provide financial insights and reports to leadership, board, and committees to support decision-making

Implement and maintain financial controls, policies, and procedures to safeguard organizational assets

Administrative Management

Oversee general administrative operations to ensure efficient and effective organizational functioning

Develop, implement, and maintain standard operating procedures (SOPs) across key functional areas

Support governance activities, including board and committee meetings, agenda preparation, and documentation

Maintain organizational records, contracts, and compliance documentation in accordance with legal requirements

Manage vendor relationships, contracts, and service agreements

Coordinate human resource administrative functions, including onboarding, contracts, and policy adherence





Ensure compliance with applicable regulations (e.g., privacy laws, not-for-profit governance requirements)

Support risk management and organizational policies, including insurance, data protection, and internal controls

Facilitate cross-functional coordination between membership, education, events, and communications teams

Identify opportunities to improve operational efficiency through process enhancements and system optimization

Membership Management & Growth

Oversee the day-to-day management and optimization of the association’s membership portal, ensuring a seamless user experience

Maintain accurate and up-to-date member records, including onboarding, renewals, and status updates

Serve as the primary administrator for the membership platform (e.g., CRM/AMS), including configuration, troubleshooting, and enhancements

Coordinate with IT vendors and platform providers to implement system upgrades, integrations, and new features

Develop and implement strategies to support member recruitment, engagement, and retention, ensuring a strong and diverse membership base.

Oversee membership administration, data integrity, renewals, and reporting across CRM and membership platforms.

Strengthen member value propositions by aligning programs, communications, and benefits with evolving member needs.

Community Engagement & Committee Management

Support and enable volunteer leaders, committees, and special interest groups to deliver meaningful programs and initiatives.

Foster productive collaboration between committees, staff, and external partners, ensuring clarity of roles, timelines, and outcomes.

Enhance community engagement through structured touchpoints, targeted communications, and scalable engagement initiatives.

Education Management (Annual Meeting & Programs)

Lead the planning, development, and execution of the scientific and educational program for the annual meeting

Coordinate with program committees, faculty, and leadership to develop high-quality, evidence-based content

Manage the call for abstracts, including submission systems, peer review processes, and program integration

Oversee speaker invitations, confirmations, and faculty communications, ensuring alignment with program objectives

Develop detailed program schedules, ensuring balance across topics, formats, and target audiences

Coordinate session logistics, including AV requirements, speaker readiness, and on-site execution

Collaborate with communications teams to support program promotion and dissemination of educational offerings

Evaluate program outcomes through attendee feedback, engagement metrics, and post-event reporting

Support the development and delivery of additional educational initiatives (webinars, courses, workshops, and online learning modules)

Accreditation Management

Oversee all aspects of continuing medical education (CME/CPD) accreditation for the annual meeting and other educational activities

Ensure compliance with accrediting body standards (e.g., Royal College, ACCME, or equivalent), including documentation and reporting requirements

Coordinate the development and review of learning objectives, needs assessments, and evaluation tools

Manage faculty disclosure collection and conflict-of-interest mitigation processes

Prepare and submit accreditation applications and supporting materials within established timelines

Maintain accurate records and audit-ready documentation for all accredited activities

Advise internal stakeholders on accreditation requirements and best practices in continuing professional education

Monitor changes in accreditation standards and implement necessary updates to processes and policies

Support post-activity reporting, including outcomes measurement and credit certification

Marketing, Communications & Awareness

Oversee association marketing and communications activities, including digital communications, campaigns, content development, and outreach initiatives.

Support brand alignment and consistent messaging across platforms to strengthen visibility, credibility, and stakeholder engagement.

Contribute to awareness and advocacy campaigns that advance the association’s mission and strategic priorities.

Technology & Systems Oversight

Oversee and optimize the use of technology platforms, including CRM systems, membership databases, registration tools, websites, and marketing platforms.

Ensure systems are used effectively to support data‑driven decision‑making, operational efficiency, and enhanced member experiences.

Identify opportunities for system enhancements that support scalability and long‑term growth.

Reporting, Analysis & Decision Support

Prepare and present reports, dashboards, briefing materials, and strategic recommendations to executive leadership and boards.

Track performance against strategic, operational, and financial goals, ensuring transparency and accountability.

Ensure adherence to timelines, service standards, policies, and procedures across all areas of responsibility.

Team Leadership & Project Delivery

Lead, mentor, and support project coordinators and association staff, ensuring effective workload management, collaboration, and professional development.

Foster a high‑performing team culture focused on quality, accountability, and continuous improvement.

Manage and deliver special projects, including strategic planning initiatives, organizational reviews, awareness campaigns, and new program launches.

Reporting & Relationships

This role reports to the Senior Manager, Association Management, and the Director, Consulting & Community Solutions.

The Association Manager works closely with:
Association Management leadership

Association executives, boards, councils, and committees

Conference Operations leadership

Internal CCS team members and cross‑functional departments

External partners, vendors, and suppliers

Qualifications & Experience

Minimum five (5) years of experience in association and/or not‑for‑profit management

Post‑secondary education in Business, Administration, Hospitality, Event Management, or a related field (or equivalent experience)

Strong understanding of the association and not‑for‑profit environment with preferred background with medical associations

Proven experience managing multiple clients, projects, and stakeholders simultaneously

Willingness to travel domestically and internationally, as required

Technical Skills

Advanced proficiency in:
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Association Management Platforms

SharePoint and collaboration tools

Experience with:
CRM systems

Membership and registration systems

Event management software

Learning management systems

Email marketing tools

Core Competencies

Strong influencing, persuasion, and negotiation skills

Highly motivated, entrepreneurial, and solutions‑oriented mindset

Empathy and ability to work with diverse stakeholders and cultures

Strong analytical, problem‑solving, and research capabilities

Ability to manage multiple priorities across clients and projects

Excellent written, verbal, and presentation skills

High attention to detail combined with big‑picture thinking

Strong planning and project management skills

Additional Requirements

Ability to work flexible hours, including evenings and weekends, as required for events and client meetings

Availability for extended hours during peak delivery periods and on‑site event execution

B enefits

Salary ranging from $75,000 - $85,000 annually
Fully remote role (Canada-based), with occasional travel and on-site support required for events and key meetings.
Comprehensive health and dental benefits.
Health Spending Account (HSA) & Lifestyle Spending Account (LSA)
Birthday day off
Friendly and collaborative work environment.

mci group is where you can bring your true self to work and be proud of what you do. Join us and make a difference!

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📌 Association Manager, Consulting & Community Solutions (Toronto)
🏢 MCI Group
📍 Toronto