Seneca Polytechnic (Newnham) - Full Time Security Dispatch

Position: Full Time Security Dispatch

Site: Seneca Polytechnic (Newnham)

Averaging Agreement: Overtime is Employment Standards Acts

Hours: 8 Hours - Day/ Afternoon/ Swing and Night Rotation

Week 1 - Days - Monday to Friday - 0700-1500

Week 2 - Nights - Sunday 2300-1100 Monday to Thursday - 2300-0700

Week 3 - Swing - Sunday/ Monday/ Friday/ Saturday - 1100-2300/1500-2300/2300-0700/2300-1100

Week 4 - Afternoons -Tuesday to Friday - 1500-2300/ Saturday - 1100-2300

Pay Rate: $21.42 - $22.95/ an hour

Internal Posting Date: August 4th, 2026

Internal Closing Date: August 11th, 2026

External Closing Date: August 14th, 2026

About Seneca Security At Seneca, our Security Operations Centre is the nerve center for campus safety—keeping our community connected, informed, and protected. As a Dispatcher, you’ll be part of a supportive team that thrives on real-time problem-solving, technology, and community service. Seneca provides free parking, tuition assistance, expert training, and real career advancement.

Key Responsibilities

- Team Leadership: Supervise, coach, and mentor a team of Dispatchers and Video Surveillance Analysts
- Performance Management: Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performance
- Quality Assurance: Audit call logs, radio transmissions, and incident documentation for accuracy and service standards
- Incident Support: Step in during high-demand periods or critical incidents, providing hands-on support and coordination
- Liaison: Serve as the main contact for external agencies (police, fire,



EMS) and internal campus partners regarding communications
- Training & Development: Organize ongoing training, system upgrades, and process improvements for the SOC team
- Reporting: Prepare and submit daily, monthly, and annual performance reports; recommend operational improvements
- Policy Compliance: Ensure all dispatch and surveillance activities meet Seneca and legal standards
- Technology Management: Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvements
- Team Culture: Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communication

Qualifications

- 2+ years’ experience in dispatch/security operations
- Valid Ontario Security License
- WSIB Approved Standard First Aid/CPR Level C
- Post-secondary education, APCO Certificate preferred
- Leadership experience
- Superior organizational, analytical, and people skills
- Legally Authorized to work in Canada
- Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
- Applicants lacking these certifications can opt into Paladin's UoF/MOAB certification program prior to their onboarding training
- The UoF/MOAB certification is not paid as it is a pre-requisite; Paladin will cover all of the costs of the training with a 6-month commitment to the position

Why choose Paladin?

- Opportunities for training and professional development
- Market-competitive salary and benefits package.
- Free Uniforms
- Work today, get paid today—daily pay available

📌 Seneca Polytechnic (Newnham) - Full Time Security Dispatch (North York)
🏢 Paladin Security
📍 North York