We are a growing window, door, glass repair, replacement, and window film company serving residential and commercial customers across the GTA.

We are looking for a motivated, organized, and customer-focused Administrative Assistant / Sales Support to join our team. This position is ideal for someone who is comfortable working independently, communicating with customers, and taking initiative to help the business grow.

About the Role

This is more than a traditional administrative position. While answering calls, responding to emails, scheduling appointments, and handling day-to-day administrative tasks are important parts of the job, we are looking for someone who can think beyond simply responding to requests.

The successful candidate will take ownership of customer inquiries, follow up on quotes and opportunities, identify potential sales opportunities, and help turn inquiries into completed jobs.

We are looking for someone who asks:

"What can I do to help move this customer and this job forward?"

rather than simply waiting for instructions.

Key Responsibilities

- Answer incoming phone calls and respond to customer emails professionally and promptly
- Respond to inquiries regarding window and door repairs, glass replacement, window film, and related services
- Prepare and send quotes, estimates, and proposals
- Follow up with customers on outstanding quotes and inquiries
- Proactively contact potential customers and follow up on leads
- Identify opportunities to recommend additional services where appropriate
- Help convert inquiries into booked jobs
- Schedule site visits, measurements, installations, and service appointments




- Coordinate with technicians, installers, suppliers, and customers
- Maintain accurate customer and job information
- Follow up on pending jobs and ensure customers receive timely updates
- Assist with invoicing, purchase orders, and other administrative tasks
- Maintain organized records and documentation
- Help identify issues before they become problems and propose solutions
- Support the management team with day-to-day operations
- Take initiative to improve administrative and customer service processes
- Perform other duties related to the day-to-day operation and growth of the business

Sales & Business Development Expectations

A significant part of this position will involve helping generate revenue and grow the business.

You will be expected to:

- Follow up on leads and outstanding quotes
- Understand our products and services well enough to explain them to customers
- Recognize opportunities to recommend additional products or services
- Develop relationships with customers and encourage repeat business
- Follow up with customers who have not yet made a decision
- Help turn incoming inquiries into actual jobs
- Look for ways to improve the customer experience and increase sales
- Take initiative rather than waiting to be told what to do





You do not need to be an experienced salesperson. However, you must be comfortable speaking with customers, asking questions, following up, and having a business-minded approach to your work.

What We're Looking For

- Strong communication skills, both written and verbal
- Excellent customer service skills
- Strong organizational and time-management skills
- Comfortable speaking with customers on the phone
- Professional and confident communication style
- Strong attention to detail
- Ability to multitask and prioritize
- Comfortable using Microsoft Office, email, and other computer systems
- Ability to learn new products, services, and software quickly
- Self-motivated and able to work independently
- Solid problem-solving skills
- Positive, professional, and reliable attitude
- Comfortable with sales and customer follow-up
- Previous administrative, customer service, sales, or construction/trades experience is an asset

The Right Person for This Position

The ideal candidate is someone who doesn't simply say:

"I don't know."

Instead, they try to find the answer, investigate the issue, and come back with a solution.

We are looking for someone who can take ownership of their responsibilities, recognize what needs to be done, and help move things forward without needing constant direction.

If you are organized, proactive, comfortable dealing with customers, and interested in being part of a growing company where your work directly contributes to the business, we would like to hear from you.

Pay: From $25.00 per hour

Work Location: In person

📌 Administrative Assistant / Sales Support (Canada)
🏢 LEA Repairs
📍 Canada