DKI Simcoe County is a proud leader in disaster mitigation and property restoration. With over 60 years of experience, we are dedicated to delivering quality service to our customers.

Why Join Us:

· Supportive Culture – Thrive in a fair, family-like environment where respect, trust, and teamwork are part of daily life.

· Community Impact – Give back through company-sponsored support of local sports teams, charities, and community organizations.

· Industry Stability – Build your career in a recession-resilient industry with steady demand and meaningful work.

· Purpose-Driven Work – Help people recover from unexpected disasters and make a real difference in their lives, every day.

· Great Benefits – Access comprehensive health coverage including dental, vision, and extended health care to support your well-being.

· Perks That Matter – Enjoy a company vehicle (where applicable), in office parking, and regular team events that bring people together.

The Emergency Technician Supervisor is responsible for leading and overseeing the Emergency and Contents team in both field and warehouse environments. This role provides hands-on supervision, direction, and support to Emergency Technicians, ensuring all emergency response, abatement, and restoration activities are executed safely, efficiently, and in accordance with company standards and industry best practices.

General Requirements

- Maintain respectful, professional communication with employees, customers, adjusters, sub-trades, and partners.
- Present a professional appearance at all times when representing the company.
- Remain available according to the on-call schedule, as emergency response work requires flexible hours.
- During a CAT (catastrophic event), follow assigned directions while continuing regular duties to the best of your ability.
- Provide follow-up reports on both regular and CAT-related tasks.
- Adhere to all company policies, procedures, and systems,



demonstrating leadership by example.
- Represent the company positively to employees, clients, and the community.
- Maintain and enhance computer and program-specific skills through company-provided training.
- Build and maintain trust with adjusters and clients to encourage repeat business.
- Identify new business opportunities and promote referrals.
- Respond promptly to concerns, providing accurate and timely solutions to ensure customer satisfaction.
- Promote the company’s services within the community.
- Perform other duties as assigned by the President or their delegate.

Health & Safety

- Comply with Occupational Health & Safety legislation and regulations.
- Take reasonable precautions to protect yourself and others from workplace hazards.
- Recommend improvements to workplace safety and report hazards immediately.
- Maintain a clean and safe work environment, adhering to health & safety standards.
- Enforce company safety training and reporting requirements.
- Follow all safety procedures and maintain clean work areas at all times.

Job Specific Duties

- Co-ordinate job activities, monitor progress, ensure quality control and maintain compliance with all company SOPs, safety regulations and documentation requirements.
- Oversee performance of the team, including the accuracy and completion of timesheets, job reporting, and adherence to operational procedures.
- Responsible for maintaining clear communication between field teams, the warehouse, and management, ensuring resources, equipment and personnel are effectively utilized.
- Support the Management team with operational planning, staff development and continuous improvement initiatives.
- A strong emphasis is placed on leadership, accountability, efficiency and delivering a high standard of service to clients during critical and often stressful situations.

Pay: From $28.00 per hour

Benefits:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- RRSP match
- Vision care

Work Location: In person

📌 Emergency Supervisor (Canada)
🏢 DKI Simcoe County
📍 Canada