Overview

Join our dynamic customer service team as a Customer Service Representative (CSR) and become the vital link between our company and valued clients. In this energetic role, you will engage with customers via phone, email, and chat to provide exceptional support, resolve inquiries, and promote our products and services. Your enthusiasm and communication skills will help create positive experiences that foster customer loyalty and satisfaction. We are committed to empowering our team members with comprehensive training and ongoing development opportunities to thrive in a fast-paced setting.

Responsibilities

- Handle incoming customer inquiries through various channels such as phone, email, and live chat with professionalism and enthusiasm
- Provide accurate information about products, services, and policies to assist customers effectively
- Perform data entry tasks to update customer records, orders, and account information efficiently
- Identify opportunities for upselling and cross-selling relevant products or services to enhance customer experience
- Demonstrate excellent phone etiquette and communication skills to build rapport with diverse clientele




- Analyze customer feedback and issues to suggest process improvements or escalate complex cases appropriately
- Maintain detailed documentation of interactions, resolutions, and follow-up actions in company systems

Experience

- Proven experience in customer service roles, preferably within a call center or retail environment
- Multilingual abilities are preferred
- Excellent analysis skills to assess customer needs and recommend suitable solutions
- Demonstrated ability to upsell or promote additional products/services naturally during interactions
- Exceptional communication skills coupled with professional phone etiquette and active listening abilities

Join us in delivering outstanding service that makes a real difference! We value energetic individuals who are eager to grow their careers while helping customers achieve their goals through exceptional support. This paid position offers the opportunity to develop valuable skills in communication, analysis, sales, and multilingual engagement—all within a supportive team environment dedicated to your success.

Pay: From $17.60 per hour

Benefits:

- Flexible schedule

Work Location: In person

📌 CSR - Customer Service Representative (Canada)
🏢 Circle K
📍 Canada