Résumé du poste / Summary

Drive business through ESET’s channel partners and distributors with support from senior colleagues/manager. Focus on partnership, profiling and cross sell/upsell. This includes building and managing a qualified pipeline of channel partners within a defined geographic territory/ accounts split. Working with external Channel Account Managers and SE. This role requires you to be bilingual in English and French.

Description du poste / Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIES

- Maintain accurate pipeline of business
- Proactively reaching out to our end user customers to secure upcoming renewals and look for addon, upsell and cross sell opportunities.
- Work with and assist ESET resellers and distribution partners as required throughout the sales process to complete sales through the channel
- Maintain accurate account and contact information
- Respond to voicemails per company policy
- Provide & process any and all sales related materials (Quotes, Sales orders, Invoices, Trial Licenses, Etc.) for channel partners
- Handle and/or resolve ESET license credential inquiries/issues for channel partners
- Record and maintain accurate notes for all sales-related activity in Salesforce
- Provide back-up support to sales team colleagues as needed/required by management
- Attend all sales meetings and trainings as required.

**You must be bilingual in English and French to qualify for this role.**

REQUIREMENTS
Education:





- Professional fluency in French is required for this position, with solid proficiency in English
- 2–4 years of experience in Account Management, Sales, or a related field
- College diploma or bachelor’s degree preferred
- Hybrid work environment (two days per week in-office), supporting Quebec and Eastern Canada
- Must be flexible and available to meet the needs of the department, as well as prospects and customers of ESET
- Up to 10% travel required to support partners, attend events, and participate in in-person collaboration, including trainings, offsites, and team-building activities
Proficiency in Microsoft Office Suite and Salesforce CRM environment

Experience:

- Years of work experience: 2-4 years

Knowledge:

- Basic Knowledge of Microsoft Excel and Word
- Knowledge of Outlook

Avantages du poste / Benefits

Famille

- Remboursement des frais de scolarité

- Prime de retour au travail en cas de congé de maternité

- Journée de bénévolat

Bureau

- Café et collations

Autres

- REER (Régime enregistré d'épargne-retraite)

- Programme de référence

________________

Family

- Tuition Reimbursement

- Maternity Leave Return to Work Bonus

- Volunteer Day off

Office

- Coffee & Snacks

Other

- RRSP (Registered Retirement Savings Plan)

- Referral Program

Emplacement principal / Primary location

Toronto

Autres lieux d'implantation / Additional locations

Type d'heure / Time type

Full time

📌 Inside Channel Account Manager I (Bilingual) (Canada)
🏢 ESET
📍 Canada