Master mechanic Woodbridge is looking for a motivated, organized, and costumer-focused Service advisor to join our growing team. We're a busy, independent automotive repair shop that prides itself on honest service, quality repairs, and excellent costumer care.
Responsibilities
- Greet costumers and provide outstanding costumer service.
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Prepare estimates and explain repairs in a clear, professional manner.
- Schedule appointments and manage repair orders.
- Communicate with technicians regarding vehicle status and repair needs.
- Keep costumers updated throughout the repair process.
- Process invoices and payments.
- Help maintain an organized and efficient front office.
Skills
- Automotive service advisor experience preferred.
- Strong communication and costumer service skills.
- Ability to multitask in a rapid-paced environment.
- Comfortable using computers and shop management software.(mitchell/tekmetric)
- Strong problem-solving skills with a proactive approach to resolving issues.
- valid Ontario driver's license.
This role is ideal for motivated individuals who enjoy engaging with customers, possess excellent communication abilities, and are eager to contribute positively to a team-oriented environment.