Job Overview

The hotel is looking for a Front of House Food & Beverage Manager to lead the front-of-house team. This person will manage daily operations for the restaurant, bar, banquets, and room service and make sure guests receive excellent service. The role focuses on team training and leadership, smooth efficient operations, guest satisfaction, and profitability.

Main Responsibilities

· Oversee daily operations of the restaurant, bar, banquets, and room service

· Work with the kitchen to plan menus and pricing

· Order supplies and control inventory, costs, and quality

· Ensure cleanliness and proper setup of all dining areas

· Supervise and schedule front-of-house staff

· Hire, train, and manage performance of staff

· Ensure staff know and follow food safety, hygiene, and alcohol service laws

· Handle guest feedback and complaints

· Monitor budget, costs, and outlet performance

· Coordinate with other departments (Sales, kitchen, housekeeping, maintenance, etc.)

· Organize staff meetings and training sessions with front of house staff

· Be present during busy service times to support staff and guests

· Ensure proper POS and cashiering procedures

· Follow and lead hotel policies and safety procedures

Requirements

· At least 2 years of experience managing food service operations, (both banqueting and restaurant management experience required), ideally in a hotel workplace

· Experience supervising staff in restaurants or hospitality

· Strong leadership, training, and team management skills

· Knowledge of food safety and food handling

· Experience with inventory, budgeting, and cost control

· Strong customer service skills

· Ability to work evenings, weekends, and holidays

· Fluent in English (French is a plus)

· Hotel food & beverage education or related education preferred

What is it like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century,



Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What else are we looking for?

- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline

DoubleTree by Hilton Ottawa Downtown is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. DoubleTree by Hilton Ottawa Downtown is also committed to ensuring that each individual will have genuine, open and unhindered access to employment opportunities. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact us. We thank all candidates for their interest; however, we will only contact those selected for an interview.

Job Types: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Benefits:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Application question(s):

- Do you have experience working in a hotel ?
- Do you have experience leading banqueting or catering functions?

Experience:

- Food and Beverage Managment: 3 years (preferred)

Location:

- Ottawa, ON (required)

Work Location: In person

📌 Front of House Food and Beverage Manager (Canada)
🏢 DoubleTree by Hilton Downtown Ottawa
📍 Canada