Title

Floor Supervisor

Reports To

Games Manager

Summary

A Floor Supervisor oversees the activity of the dealers on the table games. He/she works in liaison with the dealers and Pit Managers to handle customer concerns, address game issues and provide quality customer service.

Core Competencies

- Customer Service

- Leadership and Decision Making
- Communication
- Teamwork

Job Duties

- Supervises and monitors activity of the dealers on the table games. No more than two types of games at one time.
- Participates in various aspects during opening and closing of the casino table games.
- Reports errors and procedural irregularities in game operations.
- Helps “New Players” understand rules of play, as well as basic play of the different table games.
- Top priority is the security of the gaming floor ensuring house and AGLC rules are adhered too.
- Assist with providing great customer service, handles all concerns and offers solutions.
- Works as a liaison between the dealers and Pit Managers.
- Maintain lists for guests waiting to play busier games
- Assist with bi-weekly payroll including new hires, terminations, transfers, leaves of absence, etc.
- Assist with attendance reports ensure accurate and timely processing of new hires, terminations, merit and promotional increases.




- Make recommendations and assist with coaching the dealers by promoting best practices and standards ensuring quality service is provided.
- Participates in formulating and administering company policies, commendations, performance, discipline, evaluations and reviews
- Other duties assigned by the Pit and Games Managers

Requirements

- Must be registered with AGLC

- Must be 18 years of age or older
- Must be able to work shift work including weekends and evenings
- Knowledge of all table games (with exception of craps, poker and Pai Gow tiles)
- Must be experienced with problem solving, people skills, communication skills
- Confidentiality and professionalism are essential
- Must be able to exercise considerable supervisory discretion and make independent decisions
- Aptitude for exceptional customer service is a must
- Excellent working knowledge of policies and procedures.
- Must maintain a professional appearance, demeanor and approach at all times and will be flexible to work evenings and weekends as business needs dictate.
- Effective listening abilities and abilities to make robust judgment calls.

Work Conditions

- Standing and/or sitting for prolonged period of time.
- Reaches, bends, squats and lifts.
- Working in a fast-paced customer service environment

📌 Floor Supervisor / Experienced Floor Supervisor (Canada)
🏢 Pure Canadian Gaming
📍 Canada