Privately held and Canadian owned, Polefab Inc. and Sentinel Pole & Traffic have been a market leader in Light Poles and hardware for several years, supplying projects within Canada. We have the ability to do the job from start to finish; design, engineer, and build, with the ability to meet required specifications through advanced complemented with the latest in sophisticated 3D modelling/detailing software

Job Summary

Reporting to the Sales Manager, the Inside Sales Representative will be responsible for engaging with potential customers, understanding their needs, working with the team including; estimating, project managers, designers, etc., to provide solutions that align with our products and services. The ideal candidate will meet with customers as required and gradually take on additional account management, business development, and outside sales responsibilities based on business needs and demonstrated capabilities.

Responsibilities

- Process customer orders in accordance with specifications, communicate changes, and address concerns through to resolution.
- Prepare and process quotations, including pricing, discounts, shipping charges, estimated delivery dates, and other required information.
- Follow up on quotations, customer inquiries, and sales opportunities to support the conversion of opportunities into orders.
- Provide customers, company branches, and the outside sales team with product information, quotations, order status updates, shipping dates, and anticipated delays.
- Develop and maintain strong relationships with existing and prospective customers through telephone, email, virtual meetings, and in-person meetings as required.
- Identify opportunities to expand customer accounts and support new business development initiatives.
- Gradually assume additional account management, customer-visit,



and outside sales responsibilities based on business needs and demonstrated capabilities.
- Review current and incoming inventory levels and work collaboratively with Supply Chain on purchasing requirements, inventory planning, and inventory-reduction strategies.
- Coordinate with production, shipping, warehouse, Supply Chain, and carriers to expedite orders and resolve missing or delayed shipments.
- Monitor orders to support delivery by the required dates and verify shipping orders for accuracy.
- Prepare invoices and shipping documentation, including commercial invoices and export documents.
- Receive, review, and assist in resolving customer complaints and product or service concerns.
- Maintain accurate customer, quotation, order, and sales records and prepare reports and sales statistics for management.
- Support leadership with product projections, forecasting, budgeting, and sales planning.
- Represent the Company professionally during customer meetings, facility visits, and other sales or business-development activities.
- Perform other duties and responsibilities as required.

Qualifications

- Post-secondary education preferred.
- Strong proficiency in English, both written and verbal.
- Excellent negotiation skills with the ability to persuade and influence others.
- Strong customer service orientation with a focus on building long-term relationships.




- Ability to work independently as well as collaboratively within a team environment.
- Technical sales experience is an advantage but not required.
- A proactive attitude towards learning and personal development in the sales field.
- Robust organizational and time management skills with the ability to work under tight deadlines.

Polefab/Sentinel encompasses a diverse collection of successful businesses, but our spirit isn’t found in the diversity of our portfolio; it’s found in the diversity of our people. At Polefab/Sentinel, we believe that our greatest opportunity for continued success is fostered in the belief that every voice matters. Each one of us has a unique story and we promise to do our part to ensure that those stories are heard, seen, acknowledged, and supported. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Polefab/Sentinel is committed to meeting the accessibility needs of persons with disabilities in an effective and timely manner in accordance with the applicable standards set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. We foster an inclusive organizational culture as an Equal Opportunity Employer

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Benefits:

- Dental care
- Extended health care
- RRSP match
- Vision care

Ability to commute/relocate:

- Sharon, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Inside Sales Representative (Canada)
🏢 Sentinel Pole & Traffic Equipment
📍 Canada