Location: Oakville, Ontario

Mode: Hybrid

The Business Development and Client Service Manager is responsible for developing new business opportunities, nurturing client relationships, and helping manage projects to deliver outstanding service.

We are looking for a driven and results-oriented professional looking to make a significant impact through growing a new product offering from the ground up. The ideal candidate will play a lead role in driving our venture for new growth and ensuring the highest level of satisfaction among our clients.

As a member of our dynamic organization, you will be required to work equally well both on your own and as part of a team, and to communicate effectively with a wide range of professionals. With a strong commitment to excellence and a client-centric approach, you will be expected to join our team based in Oakville, Ontario and to communicate with and travel to meet Canadian and US based clients.

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Key responsibilities:

- Business Development
- Identify and target potential clients and opportunities through development, proposition and execution of strategies to expand our client base
- Conduct market research to maintain relevance among industry trends and competitors as well as prepare and deliver findings through compelling presentations

- Client Relationship Management

- Build and maintain strong relationships with clients as well as key stakeholders by acting as the main point of contact for clients, addressing their interests and needs
- Perform regular check-ins with clients to assess satisfaction and gather feedback to ensure clients receive exceptional service and support throughout their engagement




- Lead market strategy for service development and expansion
- Collaborate with service providers, consultants and team members to ensure timelines,deliverables and long term goals are met

- Networking and Partnerships

- Represent and promote the services of JTE at industry events, conferences, and networking opportunities
- Identify potential partnerships and collaboration opportunities with other industry players

- Reporting and Documentation

- Design and implement a CRM system and process to maintain accurate records of client interactions and project details
- Prepare regular reports on business development activities, project status, and revenue forecasts to provide insights and recommendations based on high-level data analysis

Required qualifications and skills:

- Bachelor's degree in Business, Sales, Marketing, or a related field
- Proven track record in business development and client relationship management, preferably in the professional services consulting industry
- Strong communication, negotiation, and presentation skills
- Exceptional project management and organizational abilities
- Self-motivated, goal-oriented, and capable of working independently
- Proficiency in CRM software, Google Workspace and eLearning systems
- Ability to travel between Canada and the US regularly
- Knowledge of construction claims and risk management is a plus

Benefits:

- Competitive salary and performance-based bonuses
- Hybrid or work from home options
- Comprehensive benefits package, including extended health and dental
- Professional development opportunities
- A supportive and collaborative team environment

📌 Business Development and Client Service Manager (Canada)
🏢 JTE Claims Consultants
📍 Canada