Client Service Representative

Join Our Pack at Allandale Veterinary Hospital

Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our fast-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference. If this sounds like your purr‑fect fit, we'd love to hear from you.

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Key Responsibilities

- Greet clients and patients by name with warmth and compassion
- Triage client concerns to ensure appointments are booked accurately
- Manage incoming emails, texts, and phone calls
- Efficiently and accurately process payments
- Schedule future appointments within appropriate timelines
- Complete daily reports and assigned tasks
- Admit patients for appointments, surgeries, and procedures
- Weigh patients upon arrival
- Counsel clients on basic nutrition, pre- and post-operative care, and treatment instructions
- Promote hospital goods and services to clients
- Address client concerns and questions, referring to the appropriate veterinarian or supervisor when necessary
- Accurately place medication and food orders
- Coordinate smooth client and patient flow within the hospital
- Maintain cleanliness according to hospital checklists

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Skills & Abilities





- Strong empathy, understanding, and emotional support for clients
- Calm and caring demeanor when handling patients
- Comfort and passion for working with all types of animals
- Detail-oriented with excellent organizational and multi-tasking skills
- Team-oriented with robust interpersonal and communication (verbal, written, and telephone) skills
- Ability to maintain confidentiality

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Required Qualifications

- 2-3 years of experience as a Client Services Representative, preferably in health care (animal or human)
- Proficiency with current technology, including Microsoft Office and email systems
- Flexibility to work various shifts, including evenings and weekends

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Preferred (but not required - we are happy to train):

- At least 1 year of experience in a veterinary hospital
- Familiarity with Cornerstone software
- Basic understanding of medical terminology

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Starting hiring range $18.50 - $21.00 per hour depending on experience and skillset.

This job posting is for an existing vacancy.

If you have the skills above, along with a love for animals, please apply with your cover letter and resume -- we can't wait to meet you.

Hiring Manager: Natasha - [email protected]

📌 Client Services Representative (Canada)
🏢 Allandale Veterinary Hospital
📍 Canada