ACTIVITIES:

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

- Create a welcoming workplace for our guests.
- Register guests and assign rooms, accommodating special requests whenever possible.
- Complete pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understand room status and room status tracking.
- Know room locations, types of rooms available, and room rates.
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
- Process guest check-outs.
- Post and file all charges to guest, master, and city ledger accounts.




- Work closely with all hotel departments to improve service delivery and efficiency.
- Use proper telephone etiquette.
- Coordinate guestroom maintenance work with the engineering and maintenance division.
- Report any unusual occurrences or requests to the manager or supervisor.
- Know all safety and emergency procedures, is aware of accident prevention policies.
- Ensure the work environment is tidy and well organized at all times (lobby).
- Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

- Excellent written and verbal communication skills in English
- Excellent organizational, interpersonal and administration skills
- Proficient or familiar with computerized systems
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
- Present a high degree of professional work ethic and image
- High school graduate or equivalent
- Availability to work day, evening and night shifts any day of the week including weekends and holidays

📌 Front Desk Night Audit/Front Desk (Markham)
🏢 InnVest Hotels
📍 Markham