Our culture, fairness & performance is the main reason our attrition rate is so low. We are looking for collection agents who are ready to deliver performance while furthering their career.
Experience/Qualifications Requirements:
- Must have experience working in a Call Center
- Responsible for the collection of outstanding accounts by outbound/inbound Telephone calls.
- Communicate with customers while being compliant and following the provincial legislation laws & client guidelines.
- Provide timely and effective resolutions to call center issues
- Be able to apply skip tracing techniques.
- Analyze and evaluate reports & execute KPI through one on one coaching.
- Follow guidelines to determine & negotiate suitable repayment arrangements
- Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates
- Submit reports for review by collection management on a timely manner.
- Excellent oral and written communication skills for consistent collection calls
- Basic understanding of Microsoft Excel and Outlook
- Adapt in a fast-paced environment & willingness to learn
- Desire to learn and further your career & be a team player.
- Evening coverage until 9pm a requirement on a mandatory late night.
- Bilingual an asset (English, French) but not required
Job Type: Full time
Pay: $18.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- On-site parking
- Vision care
Experience:
- Call Center : 1 year (required)
Location:
- Scarborough, ON M1B 5P8 (required)
Work Location: In person
📌 Call Center Agent (Canada)
🏢 Common Collection Agency
📍 Canada
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