About us

We are a well-established, highly stable endocrinology practice in Kitchener.

The physician is currently established in the final stage of their career, offering a predictable, structured and highly respectful work environment.

We are looking for a dedicated Medical Office Administrator to manage our front desk and patient coordination for the next 5-8 years as we navigate towards a planned retirement.

This position is full time.

The unique nature of our office:

Please read the following details carefully before applying, as our office environment is very specific.

- 100% paper based: We do NOT use EMR software. All patient scheduling, charting, and records are managed via physical paper charts and traditional filing systems.
- Physical workspace: This is a fully in-person role located in a clean, professional, private office.
- High resilience required: Our patients are often anxious, stressed, or dealing with difficult personal situations. As the front-line of the clinic, you will regularly deal with individuals who can be demanding and impatient.

Who you are:

This role is the perfect fit for a seasoned administrative professional looking for a steady, reliable "finish line" job to round out their career.

- You possess a thick skin, exceptional verbal boundaries, and the ability to remain calm and empathetic under pressure.




- You love physical organization and are comfortable managing paper files, physical day-planners, and traditional phone lines.

Responsibilities:

- Greeting patients, checking them in, and managing the waiting area.
- Managing patient appointments using a physical scheduling book.
- Pulling, filing, and organizing physical patient charts accurately.
- Handling phone inquiries with calm, polite authority.
- Maintaining complete patient confidentiality.
- OHIP billing
- Dragon dictation processing

Requirements:

- Excellent customer service skills and a professional phone manner.
- Prior experience in a medical office is a strong asset, but motivated new graduates from MOA programs are also encouraged to apply.
- Impeccable organizational skills, attention to detail, neat handwriting.
- Must be able to reliably commute to our Kitchener office daily.

Pay: $22.00-$27.00 per hour

Ability to commute/relocate:

- Kitchener, ON N2M 3B5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Our office handles highly anxious or demanding patients daily. In one or two sentences, what strategy do you use to shake off a difficult interaction and keep it from ruining your day?
- How many years of medical office experience do you have?

Work Location: In person

📌 Medical Secretary/Receptionist - Paper-Based (No EMR) (Canada)
🏢 Dr. M. Gulan
📍 Canada