The right company changes everything.

Great residential teams do not happen by accident. They are built by people who show up consistently, support others, protect standards, and lead through action.

At The Kind Hearted Company, our clients invite us into the most personal space they have: their homes. That trust is something we never take lightly.

We are hiring Residential Team Leads and Residential Supervisors. Candidates will be considered for either position based on their previous experience, leadership skills, qualifications, and overall fit. Both roles are working leadership positions: you will continue performing residential cleaning while leading, coaching, supporting, and helping develop the Residential Cleaning team.

This is a fully structured employee position, not contractor work. Real leadership support. Real growth. People first. That is not a slogan. It is how we run this company.

What We Offer

Competitive $25–26/hour based on experience, leadership skills, and qualifications, with opportunities for further career growth and management advancement.

- Hiring Bonus Program – Earn $100 after successfully completing your first 3 months, plus an additional $150 after 6 months.
- 5-Star Performance Bonus Program + Customer Tips
- Fuel subsidy
- Employee position paid bi-weekly via direct deposit
- WorkSafeBC coverage and company liability insurance
- Paid drive time between job sites
- Paid onboarding and training
- Vacation pay, statutory holiday pay, and paid sick days per BC Employment Standards
- Leadership development opportunities and mentorship
- Potential future management opportunities as the Residential Division grows

About This Role

This is a working leadership position, and that distinction matters.

Successful candidates will be hired as either a Residential Team Lead or a Residential Supervisor, depending on their previous experience, leadership skills, qualifications, and overall fit. Both are hands-on leadership roles: you will spend your shift working alongside the team, cleaning, coaching, and holding the standard, while also supporting the field and administrative needs of the Residential Division.

Hours will vary depending on the position offered: approximately 25–30 hours per week for Team Leads, and 30–35 hours per week for Supervisors. Schedule will vary based on operational needs. Adaptable availability, including mornings, evenings, and weekends, is required.





Great leaders work beside their teams. They do not simply oversee the work. They understand it, respect it, and hold the standard.

What You'll Do

Field Responsibilities (approximately 80%)

- Perform residential cleaning services to the KHC standard
- Lead by example and hold the standard on every job
- Coach and support Residential Cleaners
- Train current employees
- Conduct quality inspections and follow-up visits
- Support onboarding
- Help maintain company standards across all residential services
- Assist with customer service and service recovery

Leadership / Administrative Responsibilities (approximately 20%)

- Support communication between field staff and management
- Help coordinate daily operations
- Assist with quality assurance
- Help support scheduling when required
- Maintain operational records
- Support continuous improvement

What We're Looking For

We hire for attitude first. Skills matter, but character matters more. The right person leads through action, takes ownership, supports the people around them, and brings a positive attitude to every shift.

You will thrive in this role if you:

- Lead by example and earn trust through consistent action
- Take ownership and hold yourself accountable
- Enjoy supporting and developing others
- Bring a positive, can-do attitude to the team
- Want long-term career growth, not just another job

Required Qualifications

- Minimum 1 year of professional residential cleaning experience
- Previous Team Lead, supervisory, or leadership experience in residential cleaning or a related service industry is strongly preferred
- Valid Class 5 Driver's Licence
- Reliable personal vehicle
- Comfortable traveling throughout Greater Victoria
- Flexible availability, including mornings, evenings, and weekends
- Strong communication, leadership, organizational, and time management skills
- Able to balance field work and leadership responsibilities
- Physically able to perform demanding residential cleaning work, including carrying cleaning backpacks and equipment, climbing stairs, lifting supplies, bending, kneeling,



standing for extended periods, and performing hands-on cleaning throughout the shift
- Legally authorized to work in Canada
- Be willing to successfully complete a Criminal Record Check as a condition of employment

Growth & Career Path

We promote from within. Full stop.

The Residential Division is growing, and we are building the leadership team from within. The people who show up consistently, take ownership, and support others are the ones we invest in. As responsibility grows, wages grow.

Residential Cleaner → Residential Team Lead → Residential Supervisor → Operations Manager

Supporting Your Path to Permanent Residency

If you are currently working toward your Canadian Permanent Residency and hold a valid work permit, you are welcome to apply. Eligible employees may be considered for support through available provincial or federal immigration programs, based on company needs, performance, and program eligibility.

Please note that this is not a sponsorship position. Support is considered on a case-by-case basis, based on eligibility and program availability.

How to Apply

If this feels like the company you have been hoping to find, we would love to hear from you.

Apply through Indeed or send your resume to: [email protected]

Please confirm in your application:

- You are currently located in Greater Victoria, BC
- You have a valid Class 5 Driver's Licence and reliable personal transportation
- You have previous Team Lead, supervisory, or leadership experience
- You have a minimum of 1 year of skilled residential cleaning experience
- You are legally authorized to work in Canada

Great residential service is never just about cleaning homes.

It is about trust. It is about leadership. It is about helping people feel proud of where they work and confident in what they do. If that is what you are looking for, we would love to meet you.

Pay: $25.00-$26.00 per hour

Benefits:

- Company events
- Flexible schedule
- Paid time off

Application question(s):

- Do you have previous Team Lead, supervisory, or leadership experience in residential cleaning or a related service industry?
- How many years of professional residential cleaning experience do you have?
- Do you have your own reliable vehicle?

Licence/Certification:

- Driver's Licence (required)

Location:

- Victoria, BC (required)

Work Location: On the road

📌 Residential Team Leads & Supervisors (Victoria)
🏢 The Kind Hearted
📍 Victoria