We are seeking a friendly and professional Server/Host/Hostess to join our vibrant hospitality team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include greeting guests, managing reservations, and assisting with food and beverage service to create a memorable dining experience. This position offers an excellent opportunity for individuals passionate about hospitality and guest services to develop their skills in a dynamic environment.
Duties
- Welcome guests warmly upon arrival and manage seating arrangements efficiently
- Assist guests with reservations and waitlist management using POS systems such as Micros POS
- Take food and beverage orders accurately, ensuring clear communication with kitchen staff
- Serve food and drinks promptly while maintaining high standards of hospitality
- Handle guest inquiries politely via phone or in person, demonstrating excellent phone etiquette
- Maintain cleanliness and organization of the host stand and dining areas
- Collaborate with team members to ensure smooth restaurant operations
- Process payments accurately using POS systems and provide receipts to guests
- Monitor guest satisfaction throughout their visit, addressing any concerns promptly
Skills
- Proven experience in food service, hospitality, or restaurant environments is preferred
- Solid guest service skills with a friendly and professional demeanor
- Excellent communication skills to interact effectively with guests and team members
- Knowledge of POS systems, particularly Micros POS, is a plus
- Ability to handle multiple tasks efficiently in a fast-paced setting
- Good phone etiquette for managing reservations and guest inquiries
- Basic understanding of restaurant operations and food service procedures
- Previous hotel or hospitality experience is advantageous but not required
This role is ideal for motivated individuals who enjoy working in a team-oriented setting dedicated to providing outstanding guest experiences.