Reports To: Physician Partnership

Hours of Work:

· Monday – Thursday: 7:45 AM – 4:00 PM

· Friday: 7:45 AM – 3:30 PM

· Note: Requires on-call availability for issues arising outside of standard business hours.

·

Position Summary

The Clinic Manager is responsible for overseeing the daily operational, financial, and human resource needs of the clinic to ensure efficient, smooth, and high-quality healthcare delivery.

Core Responsibilities and Accountabilities

Operations & Facilities Management

· Daily Operations: Oversee daily clinic operations, resolve operational issues, and handle morning opening tasks.

· Clinic Closures: Manage and coordinate clinic emergency closures due to weather or utility failures, ensuring prompt communication with staff.

· Facilities & Maintenance: Act as the primary liaison with the Municipality of Middlesex Centre regarding building maintenance, repairs, and snow removal.

· Security Systems: Manage the clinic alarm system, including user setup and serving as the primary on-call contact.

·

Financial Administration

· Financial Oversight: Manage in-house financial operations, process accounts payable (A/P) and accounts receivable (A/R), and oversee month-end reconciliation.

· Point of Sale (POS): Oversee and manage the clinic’s POS system and transactions.

· Invoice & Vendor Management: Order and purchase clinic supplies as needed; manage relationships and contracts with vendors.

· Patient Billing: Reconcile Version Codes with Service Ontario and manage outstanding patient invoices.

·

Human Resources & Team Leadership

· Staffing & Scheduling: Manage staff scheduling, vacation tracking, and leaves of absence (LOAs).

· Talent Acquisition & Onboarding: Oversee the hiring process, orientation, and training of recent employees.

· Performance Management: Conduct formal staff performance reviews and address ongoing HR issues (supported by Dr. Kling).

· Training & Development: Coordinate and execute annual staff education,



mandatory health and safety training, and new training topics as they arise.

· Meetings & Culture: Coordinate and chair monthly administrative meetings (including catering arrangements); plan social activities and bereavement acknowledgments (e.g., flowers/cards).

Information Technology (IT) & EMR Management

· IT Troubleshooting: Act as the main point of contact for IT support providers (Compudata), report system issues, and schedule routine maintenance.

· User Provisioning: Set up new IT users, create accounts, configure printer networks, and ensure software updates are completed efficiently.

· EMR Administration (Accuro): Manage Accuro EMR issues, submit vendor help tickets, and coordinate collaboration between Accuro and Compudata when resolving complex technical problems.

Compliance, Privacy & Patient Relations

· Confidentiality & Compliance: Strictly enforce and follow the MCFMC Privacy and Confidentiality Policy.

· Privacy Breach Investigations: Lead investigations into potential privacy breaches and report findings directly to the Information and Privacy Commissioner (IPC).

· Clinic Policies: Develop, implement, and perform annual updates on clinic policies and procedures.

· Conflict Resolution: Effectively manage and resolve patient or visitor complaints.

·

Information Management & Clinical Support

· Partner Relations: Collaborate with and support external care providers, including the Thames Valley Family Health Team (TVFHT), Skin Clinic, Sole Science, and Ontario Health at Home.

· Correspondence Control: Oversee the daily retrieval and distribution of internal correspondence (Wing Trays)



and external mail (Post Office).

· Medical Records Support: Serve as an operational backup for Medical Office Assistants (MOAs) in handling medical records transfers and processing legal/insurance medical records requests.

· Other Duties: Perform alternative tasks and special projects as assigned by the Physician Partnership.

Physician Partnership:

Dr. Darren Van Dam, Dr. Jessica Howard, Dr. Daniel Leger,

Dr. Janina Mailloux, Dr. Stacie Kling, Dr. James Mather

Clinic Location:

36 Heritage Drive, Ilderton, Ontario N0M 2A0

P: (phone hidden) | F: (phone hidden)

Reports To: Physician Partnership

Hours of Work:

Monday – Thursday: 7:45 AM – 4:00 PM

Friday: 7:45 AM – 3:30 PM

Note: Requires on-call availability for issues arising outside of standard business hours.

Qualifications & Skills

· Education: Graduate of an Administrative and/or Clinical Office Administration Diploma program.

· Experience: A background in Business Administration or Accounting (through formal education or equivalent experience) is highly valued but not mandatory.

· Technical Skills: Proficiency in Accuro EMR, Medeo, Patient SERV, Microsoft Office Suite (Word, Excel, PowerPoint), email platforms, and internet research.

· Interpersonal Skills: Demonstrates a friendly, positive, and professional attitude when interacting with patients and staff; possesses excellent written and verbal communication skills.

· Core Competencies: Strong collaborative teamwork mindset, exceptional organization, and superior time-management capabilities.

Position Summary

The Clinic Manager is responsible for overseeing the daily operational, financial, and human resource needs of the clinic to ensure efficient, smooth, and high-quality healthcare delivery.

Start date: October1, 2026.

Please submit your resume with cover letter to : [email protected]

by September 1, 2026.

Benefits:

- On-site parking

Work Location: In person

📌 Medical Clinic Manager Full time (Canada)
🏢 Middlesex Centre Family Medicine Clinic
📍 Canada