Full-time Patient Experience Coordinator

* Must have a passion for patient care with minimum 1 year customer service experience

Athlete’s Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area and 3 locations in Ottawa. We are currently hiring for a full time medical receptionist for our Merivale location.

Hours: Monday-Thursday 12pm-8:30pm Friday 10:00am-6:30pm

*This is not a summer-only position; applicants must be available to continue working in the fall.

We are looking for friendly, enthusiastic, and motivated individuals to join our growing team. Successful candidates are service-oriented, self-directed and able to work within a fast-paced, team environment and provide excellent customer service at all times.

We provide a competitive salary, group benefits, opportunities for educational advancement as well as opportunities for growth. English literacy and computer proficiency are essential.

Administrative Duties include:

Performing daily, weekly, and bi-weekly duties including, but are not limited to:

- Greeting patients and visitors, in person and on the phone, to answer various inquiries
- Scheduling patient appointments and ensuring practitioners stay on schedule by notifying of patients arrival
- Direct billing patient's private insurance at time of their appointment and/or collecting payment once appointment is completed




- Maintain patient accounts by obtaining, recording and updating personal and financial information while adhering to confidentially procedures
- Handling physicians and therapists various inquires throughout their scheduled clinics
- Responding to online appointment requests in a timely manner
- Completing confirmation calls/e-mails
- Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into patients charts
- Accountable for incoming and outgoing referrals and callbacks on a daily basis
- Ensure adequate physician and therapist supplies are available for efficient operation of the clinic by completing inventory checklist daily
- Completing photocopy of medical notes requests for various MD offices, law firms and insurance companies
- Main point of contact for external partners (WSIB, Motor Vehicle Accidents insurance companies, and Military Blue Cross) to ensure appropriate documentation, paperwork, billing and payments are received
- Daily cleaning and tidying of the clinic treatment areas, staff areas, and washrooms
- Comply to Employee Handbook

Work remotely

- No

Job Types: Part-time, Permanent

Pay: $18.50-$19.00 per hour

Education:

- Secondary School (required)

Experience:

- Customer service: 1 year (required)

Work Location: In person

📌 Full-time Patient Experience Coordinator - Merivale (Canada)
🏢 Athlete's Care Sports Medicine Centres
📍 Canada