Patient Care Coordinator

Port Elgin Audiology | Port Elgin, Ontario

Are you someone who remembers names, notices the small details and genuinely enjoys helping people?

Port Elgin Audiology is looking for a warm, organized and dependable Patient Care Coordinator to join our team. This is an excellent opportunity for someone who enjoys working with people, takes pride in providing outstanding service and wants a meaningful role in a professional, patient-focused clinic.

As the first point of contact for our patients, the Patient Care Coordinator plays an important role in creating a welcoming, organized and positive clinic experience. The successful candidate will be confident communicating with patients, able to manage multiple priorities and committed to providing exceptional service.

About the Role

This position is more than answering phones and booking appointments. You will help guide patients through their experience with our clinic, coordinate appointments and services, communicate with families and other healthcare offices, and support our providers with the day-to-day operation of the clinic.

You will become a trusted and familiar point of contact for many of our patients.

Responsibilities

- Greet patients and create a warm, welcoming clinic experience
- Answer telephone calls and respond to patient inquiries
- Schedule, confirm and coordinate appointments
- Manage provider schedules and support efficient clinic flow
- Maintain accurate electronic patient records
- Process payments and issue receipts
- Assist with third-party billing and funding documentation
- Coordinate referrals and patient follow-up
- Communicate with hearing aid manufacturers and healthcare offices
- Coordinate product orders, repairs and warranties
- Assist with inventory, supplies and general clinic organization
- Provide administrative support to clinic providers

Skills Required

- Exceptional customer service and interpersonal skills




- Strong verbal and written communication skills
- Excellent organization and attention to detail
- Ability to manage multiple priorities in a busy environment
- Professional and confident telephone manner
- Strong computer skills and comfort learning new software
- Ability to work independently, take initiative and follow through on tasks
- Sound judgment and problem-solving skills
- Reliability, punctuality and a strong work ethic
- Ability to maintain patient confidentiality
- A patient, compassionate and professional approach
- Ability to work collaboratively as part of a team

What We Offer

- Dental and extended health benefits
- A welcoming and supportive work environment
- Comprehensive training
- Meaningful work helping patients improve their quality of life
- The opportunity to build long-term relationships with patients
- A professional role with opportunities to learn and grow
- A locally operated, patient-focused clinic

How to Apply

Previous experience in a customer-facing or administrative role is an asset. We welcome applicants from a variety of backgrounds, including skilled services, hospitality, retail and healthcare. Experience in an audiology or medical office is helpful but not required.

Please submit your résumé and a brief cover letter outlining your relevant experience and why you would be a good fit for Port Elgin Audiology.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: From $21.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Ability to commute/relocate:

- Port Elgin, ON: reliably commute or plan to relocate before starting work (required)

Education:

- Secondary School (preferred)

Experience:

- Front desk: 1 year (required)
- Administrative experience: 1 year (required)

Work Location: In person

📌 Receptionist (Canada)
🏢 Port Elgin Audiology
📍 Canada