Position Summary:

The Service Counter Sales Associate / Lead is a key customer-facing role responsible for delivering exceptional service, driving sales growth (including basket/add-on sales), and helping lead counter operations. This is not a standard sales associate position. The successful candidate will demonstrate leadership potential, take ownership of processes, and work closely with Outside Sales Reps to support contractor business. This role has clear growth opportunities toward a senior lead or future management position.

Location: This position is at the RONA store in Kincardine, Ontario.

Duties and Responsibilities, but not limited to:

· Provide excellent customer service to retail and contractor customers, ensuring they have consistent positive experience.

· Build robust, lasting relationships with customers through effective questioning and listening

actively drive basket sales by recommending add-on products and solutions.

· Process sales, quotes, special orders, and returns efficiently using POS and Eagle systems

· Work collaboratively with Outside Sales Reps to support their projects and increase overall store sales

· Identify and resolve customer concerns quickly, escalating complex issues to the Branch Manager when needed

· Clearly understand sales objectives and expectations on a daily basis.

· Provide quotes from building plans and/or material lists.

· Support and promote all marketing initiatives.

· Follows Doidge Building Centres Ltd. And Rona’s standards by following the Daily 8s program.

· Remain current on flyers and promotional events. Provide information and locate promotional products for customers as required.

· Prepare special orders, obtain required information and specifications from customers, contact vendor to establish and confirm price and available delivery date.



Applies appropriate margin and informs customer of the amount required for deposit. Forward paperwork to the Special-Order Purchaser for follow up.

· Process web order transactions.

· Help train and support other counter staff

· Identify process improvement opportunities at the service counter and work with the Branch Manager to implement them

· Maintain strong product knowledge and stay current on promotions and inventory

· Act as a key liaison between the counter, yard, and Outside Sales team

· Understands and executes merchandising and marketing initiatives developed by management.

· Shrink conscious and works diligently to reduce loss.

· Ensure inventory integrity and identify potential sources of inventory losses.

· Participates in and executes cycle counts in an accurate and timely manner.

· Maintains a safe and clean working environment and assists with the cleanliness of the store by vacuuming, sweeping, mopping, dusting, cleaning bathrooms, doing light housekeeping of office areas and store as needed.

· Able to perform Manager on Duty duties if/when needed; may be a keyholder. Keyholders are responsible for opening/closing the store, alarm setting, following safe opening and closing procedures.

Qualifications

· Please complete this questionnaire at the time of your application to ensure a strong fit: https://dna.peoplebest.com/begin/80384/17b22333-4551-45ce-a3a1-9d430451c6f7?locale=en

Positive attitude in a culture of sales and service.

Strong sales and customer service mindset with natural leadership qualities





Exemplary interpersonal skills; listening, and verbal and written communication skills.

Effective time management and problem-solving skills.

Proficient computer skills.

Basic math skills.

Ability to remain calm in stressful situations.

Flexible availability based on store needs (includes evenings and weekends).

Knowledge of the building and construction industry; trends, products, application techniques, and projects is an asset.

Retail and sales experience in the hardware and contractor industry is an asset.

First aid trained is an asset.

This role is ideal for someone who wants more responsibility and growth potential than a typical sales associate position.

Doidge Building Centres Ltd. background.

Doidge Building Centres Ltd. started out as a single lumber yard in 1995 in Miller Lake. Over the years, the company has grown to include 12 locations, 11 of which are branded with Rona. The group of stores is constantly changing and looking for opportunities to grow both externally and internally. With a new generation who grew up in the industry looking to continue the growth, the possibilities are endless.

What’s in it for You?

- Career advancement and training opportunities
- Opportunity for a comprehensive benefit package
- An opportunity to work for a growing company
- Being part of a dynamic team
- Employee discounts
- Doidge Building Centres Ltd.'s Core Values
- People First
- Integrity
- Collaboration
- Customer Focus

Job Type: Full-time

Pay: $17.60-$22.00 per hour

Benefits:

- Dental care
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Shift:

- Day shift

Work days:

- Weekends as needed

Education:

- DCS / DEC (preferred)

Experience:

- Service Counter Sales Associate : 3 years (preferred)

Work Location: In person

📌 Sales Associate (Kincardine)
🏢 Kincardine RONA
📍 Kincardine