About Well BYND

Well BYND is a multidisciplinary wellness clinic and movement studio in downtown Toronto offering naturopathic medicine, acupuncture, massage therapy, chiropractic care, osteopathy, skincare, IV therapy, Pilates, yoga, and recovery services.

We're passionate about creating an exceptional experience for both our patients and our team, and we're looking for someone who wants to play an important role in helping us continue to grow.

The Role

We're looking for a highly organized, proactive Clinic Operations Coordinator to join our team.

This role is ideal for someone who enjoys working directly with people while also taking ownership behind the scenes. You'll be an integral part of our front desk team, ensuring every patient receives outstanding service while helping coordinate the day-to-day operations that keep the clinic running efficiently.

From welcoming patients and managing appointments to improving workflows, supporting practitioners, and solving operational challenges, you'll play an important role in the daily success of Well BYND.

As you become familiar with our systems and operations, there is a clear opportunity to grow into a Clinic Operations Manager position with increasing leadership responsibilities.

Responsibilities

Patient Experience & Front Desk

- Welcome patients and provide an exceptional front desk experience

- Answer phones, emails, and patient inquiries professionally and efficiently

- Schedule, reschedule, and manage appointments using Jane App and Momence

- Process payments, invoices, memberships, and retail purchases

- Assist patients with questions regarding services, practitioners, memberships, and clinic policies

- Maintain a clean, organized, and welcoming reception area





- Support practitioners throughout the day to ensure appointments run smoothly

Operations

- Coordinate the day-to-day operations of the clinic and studio

- Identify opportunities to improve efficiency and streamline workflows

- Develop, organize, and maintain clinic systems and Standard Operating Procedures (SOPs)

- Assist with onboarding and training new administrative team members

- Monitor inventory and coordinate ordering of clinic and retail supplies

- Communicate with vendors, cleaners, maintenance, and external service providers

- Help ensure Jane App, Momence, and internal systems are accurate and consistently maintained

- Troubleshoot operational issues as they arise and proactively find solutions

- Support special projects and operational initiatives as the clinic continues to grow

Who You Are

You're someone who naturally notices what needs to be done before being asked. You enjoy bringing order to busy environments, love creating efficient systems, and genuinely care about providing an exceptional experience for everyone who walks through the door.

You take pride in your work, communicate professionally, remain calm under pressure, and enjoy being part of a collaborative team.

Qualifications

- Previous experience in administration, healthcare, hospitality, customer service, or office operations





- Excellent organizational skills with strong attention to detail

- Outstanding written and verbal communication skills

- Ability to multitask and prioritize in a fast-paced environment

- Professional, warm, and confident with patients and team members

- Strong problem-solving skills and initiative

- Reliable, accountable, and highly dependable

- Comfortable learning new software and technology

Bonus Qualifications

- Experience using Jane App

- Experience with Momence or similar booking software

- Previous experience in a healthcare or wellness clinic

- Experience onboarding or mentoring team members

- Operations, office coordination, or project coordination experience

Perks & Perks

- Monthly wellness credit to use toward clinic services

- Complimentary access to infrared sauna and recovery services

- Unlimited Well BYND Pilates and yoga classes

- Staff discount on retail products and clinic services

- Opportunities for professional growth and career advancement

- Supportive, collaborative team culture

- Beautiful downtown Toronto clinic and studio environment

Why Join Well BYND?

We're building more than a clinic—we're creating a community centered around thoughtful healthcare, movement, education, and longevity.

This is an opportunity to join a supportive, growing team where your ideas are welcomed, your work has a meaningful impact, and there is genuine opportunity for professional growth.

If you're someone who loves organization, enjoys helping people, thrives in a fast-paced environment, and wants to build a long-term career in healthcare operations, we'd love to hear from you.

Pay: $24.00-$29.00 per hour

Work Location: In person

📌 Clinic Operations Coordinator (Toronto)
🏢 Well BYND Wellness Clinic & Studio
📍 Toronto