Would you like to join a dynamic team in a cutting-edge work environment? Do you possess excellent interpersonal and administrative skills and attitudes? Are you looking for a job where you can learn and grow? We have the position for you!

Groupe Marketing International is seeking dynamic individuals for the position of Customer Service and Validation Agent.

Responsibilities:

- Provide excellent customer service by responding via phone and email according to established standards;
- Identify and understand customer needs in order to effectively respond to their questions;
- Validate documents, ensuring that the information is accurate and complete;
- Complete forms, logs, and prepare activity reports;
- Answer calls and respond to customer inquiries;
- Maintain positive relationships with clients;
- Conclude interactions by ensuring customer satisfaction;
- Perform all other related tasks.





Requirements and Skills:

- College diploma;
- Minimum of 2 years of experience in a similar position or in customer service;
- Analytical and problem-solving skills;
- Comfortable with computer tools (particularly Microsoft Office);
- Bilingualism (an asset);
- Excellent listening, verbal, and written communication skills;
- Professionalism, diplomacy, and courtesy.

Job Type:

Full time, Permanent

Compensation:

18,00$ per hour

Schedule:

- Du Lundi au Vendredi (8h00-20h00)
- Day shift
Evening shift

Working at GMI

Flexible schedule
On-site parking available
Very close to the bus station
Bright, new offices
Dedicated teams
2 minutes from Carrefour Laval
Your own personal workspace

📌 Agent Service à la Clientèle et Validation en centre d'appel (Canada)
🏢 Groupe Marketing International
📍 Canada