Job Summary

Join our fast-paced and exciting team representing some of the world’s best luxury vehicle brands and businesses. Reporting to the Service Manager, General Manager, and Human Resources of the dealership the Appointment Coordinator/Receptionist is the first impression between the customer, Service, and Parts Departments of the dealership. Working closely with the Service Manager, the Appointment Coordinator ensures customer satisfaction and the dealership runs smoothly.

Responsibilities of the Role:

- Answer calls and book appointments for internal and external service work
- Execute CSI calls and customer follow ups
- Maintain high level of professionalism
- Ensure all customers are engaged and acknowledged
- Gather information from clients and upload details into programs
- Maintain service calendars and assign time to jobs
- Coordinate scheduling of various appointments
- Escalate customer complaints and disputes in a professional manner
- Maintain ongoing positive relationships with internal and external contacts
- Ensure telephones are answered promptly and in a courteous and professional manner
- Notify the correct department and other company personnel of the customers' arrival
- Ensure calls are dispatched promptly and accurately
- Distribute messages taken in a timely fashion
- Follow required administrative tasks while managing the front desk




- Stock in vehicles and process vehicle items including tagging keys
- Maintain loaner and demo vehicle registrations and follow procedures to get new registrations and plates as needed
- Other tasks as needed

Qualifications

- Customer service experience 1+ year (Preferred)
- Automotive experience 1+ year (Preferred)
- Highly organized with excellent attention to detail
- Familiarity with CDK considered an asset
- 2 years Receptionist experience (preferred)
- Excellent phone etiquette
- Ability to sit for long periods of time
- Ability to work in a fast-paced workplace while managing various tasks and deadlines
- Works well in a team dynamic
- Valid Drivers License with a clean driver’s abstract

Education

- High school diploma

Hours of Work

- Monday - Friday 8:00am-5:30pm

If you think you are up for the challenge, and fit or exceed these requirements, please submit your resume.

Company profile

PF Automobile Group Inc. Is a local family owned group of companies that have operated in the Calgary community for over 30 years. Built on passion and teamwork, we represent some of the worlds most luxurious and sporty automotive brands, and are dedicated to our commitment to excellence.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Work Location: In person

📌 Appointment Coordinator/ Receptionist (Canada)
🏢 Ferrari Of Alberta
📍 Canada