Join Our Team Turnabout is not your average retailer, we work in an ever-changing world of creativity and growth. We pride ourselves on providing an exceptional customer experience. Start Your Career Gain a world-class knowledge of the fashion industry through exposure to hundreds of global brands, contemporary to the best in designer. Get training in every aspect of our business from sales to merchandising to buying, the learning never stops. Build lasting relationships and meet compelling new people every day Long-term full-time opportunity with an extended benefits plan, RRSP matching, incentives, and a commission program.

Turnabout is Western Canada's leader in luxury resale. We’re seeking customer-focused fashionistas to join our team.

Retail Sales Associate/Floor Leader - Vancouver

IF YOU LOVE WORKING WITH PEOPLE & FASHION, WE ARE THE PLACE FOR YOU!

- Working in resale means that every day is different. We receive amazing mens & women’s clothing & accessories from people from all walks of life.
- It’s always busy, there is always lots to do, and, tons of great clients and shoppers to meet.
- You may also have the opportunity to work at the store's photo booth taking pictures for online plus do social posts
- Growth opportunities to become a floor lead/keyholder, train to be a buyer/manager.
- Be part of something important - we keep fashion out of landfills and work hard to make our community financial returns when they clear out their closets.

What we offer:

- Competitive wages depending of experience
- On demand pay
- RRSP matching Program (Full Time Employees)
- Extended Benefits (Full Time Employees)
- Ongoing fashion education
- Ongoing professional development
- Work with teams that enjoy and support each other
- 50% Consignment split

If you:

- Have a warm, friendly demeanor and you enjoy relationship-building… and sales!




- Natural talent for styling and a love for luxury brands
- Understand the importance of customer satisfaction
- Are flexible, reliable, and are able to work within retail store hours (including at least one weekend day)
- Perficient Computer knowledge (preferably POS systems)
- Able to multitask
- Strive to build lasting customer relationships
- Are physically able to stand for long periods of time with some lifting involved

What you’ll do:

- Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge
- Process POS (point of sale) purchases
- Handle returns of merchandise
- Assists with inventory, including receiving and stocking merchandise.
- Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
- “Go the extra mile” to drive sales
- Committed to loss prevention through exceptional service
- Remain knowledgeable on products offered and discuss available options

Qualifications:

- Experience in the fashion industry
- Strong understanding of sales principles and customer service practices
- Previous experience: customer service, retail, fashion, communication
- Hands-on experience with POS transactions
- Solid communication and interpersonal skills
- A friendly and energetic personality
- Availability to work flexible shifts

Who we are:

Turnabout is a Family owned and operated business since 1978, we are the industry leader in quality resale. With eight locations across Vancouver, South Surrey, and Victoria, we provide a thoughtful curated shopping experience that celebrates style, quality, and sustainability. Join our team and be part of a forward-thinking company that values both people and the planet.

Job Types: Full-time, Part-time, Permanent
Pay: $19.00-$24.00 per hour

Experience:

- sales: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

To apply, please complete our APPLICATION FORM.

📌 Retail Sales Associate/Floor Leader - Vancouver (Canada)
🏢 Turnabout Luxury Resale
📍 Canada