Job Overview
We are seeking a professional and empathetic Medical Office Assistant to join our dynamic team. The ideal candidate will play a crucial role in improving our patient experience - our vision is for the person to support with front desk duties, patient intake, pre-testing, and, in general, ensuring our patients have a 5-star experience. Please note: this role is to provide coverage in our office for 1-2 days.

Duties

- Receive and deliver phone calls to address patient needs - appointment scheduling, appointment changes, follow-up scheduling, referral scheduling, etc.
- Use our EMR (Electronic Medical Records) system to ensure patient file is updated
- Use our state-of-the art equipment to pre-test patients (training will be provided, support will be given)
- Address non-medical patient concerns as they arise during the appointment
- Invoice creation, insurance billing, and take payments from patient
- Support business operations as required and requested

Qualifications

- Ability to work collaboratively in a team environment while also being self-motivated.
- Strong customer service skills are necessary.
- Ability to multi-task when required.
- Excellent communication skills, both written and verbal - good manners,



pleasant personality are a must.
- Digitally literate and be proficient in using Office/Google suite

Preferences

- Reside near Innisfil (within 15-25km radius of Rizzardo Health & Wellness Center)
- Have ability to efficiently travel to and from our office.
- Have some previous experience in high-quality customer service.
- Practice good personal hygiene.

Our clinic culture enforces personal accountability - candidate will be expected to fulfill their duties on-time and at a high level of quality. As such, a successful candidate (employee) will share in the company's success - that is our word to you.

Job Type: Part-time

Pay: $23.00 per hour

Expected hours: 8.0 – 16.0 per week

Perks:

- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Innisfil, ON L9S 2M6: reliably commute or plan to relocate before starting work (required)

Education:

- Secondary School (preferred)

Experience:

- Customer service: 1 year (required)
- Front desk: 1 year (preferred)

Language:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

📌 Medical Office Assistant (Canada)
🏢 Optimus Eye Care
📍 Canada