The chance:
The YMCA of Simcoe Muskoka is looking for an individual with a professional, caring and inclusive attitude to fill the role of Employment Specialist – Resource and Information. This position will provide service to customers in their independent job search, and provide in-depth information on the job search process, its tools, and related information, in workshops, information sessions, and one-on-one, either virtually or in person. This includes the ability to support customers on computers, including word processing and troubleshooting.

In this role, you will:

- Welcome clients to the centre, ensuring they get appropriate services for their needs
- Assist clients in the self help area, adhering to self help guidelines
- Answer the phone, directing callers to the services they need
- Complete appointment call aheads to remind clients of their appointments
- Monitor the general email, forwarding or answering emails as required
- Maintain the resource area with up-to-date resources
- Secure all locked storage at the end of each day, including locking and securing exterior doors
- Work with employers regarding job postings; follow up and rebook or cancel as required
- Maintain and update job boards, both in the centre and online, sourcing a variety of jobs
- Maintain computers and troubleshoot basic issues
- Support clients who are working with job coaches with resume development, mock interviews, applying to job opportunities, registering for online training, etc.
- Update and prioritize all required paperwork, case notes and documentation in a timely manner, as required
- Maintain and create content for online platforms including posting on FB weekly – job postings, community messages, etc., is an asset
- Maintain updated knowledge of local, regional and broader labour market information, and how to access in-depth information as required
- Deliver job search/employment related workshops and information sessions, if required
- Participate on the Job Fair committee with other community service providers, as required
- Be able to work independently while maintaining team cohesion
- Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
- Represent Employment Services and the YMCA of Simcoe/Muskoka as per standards outlined in the YMCA personnel policy




- Understand the Performance Management model and the Service Quality Standard and its composition, and actively work with the employment team to attain, maintain, and exceed that standard

You bring:

- Proficient in Outlook, MS Word, Power Point, Excel, the internet and comfortable with new and evolving technologies and social media
- Minimum college level diploma in administration, adult education and training or social sciences, or related field preferred, or 2 -3 years’ of relevant work experience
- Strong communication skills both verbal and written
- Experience working in an environment where service is being provided to the public, including diverse populations, and experience delivering outstanding customer service
- Knowledge about the community and its businesses and services, as well as current insights as to what is influencing the local labour market is an asset
- Ability to meet deadlines and a keen sense of urgency and attention to detail
- Ability to problem solve and manage crisis situations
- Ability to maintain confidentiality at all times
- Self-motivation and an aptitude to be a strong team player
- Class G license and access to a vehicle is an asset
- Willingness to be able to work flexible schedule based on client needs
- Willingness to participate in mandated training to be completed before or shortly after commencement of work including:
- AODA Training
- Health & Safety Awareness Training
- Bill 168 (Violence & Harassment in the Workplace) Training
- PCI Compliance
- Child Safeguarding Orientation

Why work for the Y:
At the YMCA of Simcoe/Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As an Employment Specialist – Resource and Information, you will have the opportunity to make a positive impact on the lives of our participants and the community. You will work alongside a supportive team of individuals who are committed to our vision of building vibrant and connected communities where everyone belongs.

Perks:

- Compensation:



$18.98/ Hour
- Part-time schedule typically 3 days a week 7.5 hours per day
- Paid Well- Being Days
- YMCA Health, Fitness & Aquatics Membership
- Ongoing professional development opportunities

When people find a community where they belong, they shine. At the YMCA of Simcoe/Muskoka, we believe in creating spaces where everyone belongs. In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally. If you're looking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe Muskoka is the perfect place for you.

About us:
The YMCA of Simcoe/Muskoka is a registered charity dedicated to building healthier, stronger communities by promoting physical, mental, and social well-being for all. We offer a wide range of inclusive and affordable programs and services to individuals and families, regardless of their background or financial situation.

Applications will remain open until August 12, 2026.

This role is for an existing vacancy that is available or will be available at the time of fulfillment. We wish to express our appreciation to all applicants for their interest in this position; however, only candidates selected for an interview will be contacted.

The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Each step of our recruitment process is human-led; we do not use artificial intelligence (AI) or automated screening tools. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the People and Culture department at [email protected].

In keeping with our commitment to child and youth safeguarding, job offers are contingent on the successful completion of a Police Records Check and employment reference checks. Police Records Checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Police Records Checks must be renewed every three years.

📌 Employment Specialist – Resource and Information ID #1595 (Canada)
🏢 YMCA of Simcoeu002FMuskoka
📍 Canada