Overview

The Homeowner Relations Manager is responsible for delivering exceptional service to homeowners participating in Predator Ridge Resort's rental management program. Acting as the primary liaison between homeowners and resort operations, this position ensures homeowner properties are maintained to resort standards, homeowner inquiries are managed professionally, and operational processes are executed efficiently.

Working collaboratively with Accommodations, Housekeeping, Maintenance, Reservations, and other resort departments, the Homeowner Relations Manager supports the overall homeowner experience while ensuring properties are guest-ready, operationally compliant, and aligned with Predator Ridge Resort standards.

Responsibilities & Accountabilities

- Build and maintain positive, professional relationships with homeowners through proactive communication and outstanding customer service.
- Act as the primary point of contact for homeowner inquiries, requests, concerns, and follow-up, ensuring timely and effective resolution.
- Coordinate homeowner arrivals, departures, unit access, inspections, maintenance, housekeeping, and operational readiness to ensure units meet resort quality standards.
- Support the onboarding of new homeowners into the rental management program and assist with unit upgrades, maintenance projects, and operational improvements.
- Collaborate with Accommodations, Maintenance, Housekeeping, Revenue, Marketing, and other resort departments to deliver a seamless homeowner and guest experience.
- Conduct regular unit inspections, identify maintenance or quality issues, and coordinate corrective actions with internal teams.
- Monitor compliance with Rental Management Program standards, resort policies, procedures, and applicable strata bylaws.
- Maintain accurate homeowner records,



property information, inspections, communications, and operational documentation, and prepare reports as required.
- Coordinate homeowner communications, including newsletters, notices, operational updates, and seasonal information, and participate in homeowner, strata, and departmental meetings.
- Foster strong working relationships across departments, support a culture of service excellence, accountability, and continuous improvement, and ensure compliance with all resort policies, health and safety standards, and other duties as assigned.

Qualifications

- Minimum 2 years of experience in hospitality, property management, homeowner relations, or guest services.
- Experience working in a resort, hotel, strata, or residential property environment is considered an asset.
- Exceptional customer service and relationship management skills.
- Excellent verbal and written communication abilities.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Proven ability to resolve concerns professionally and effectively.
- Proficient in Microsoft Office Suite; experience with property management systems is an asset.
- Ability to work independently while collaborating effectively with cross-functional teams

Be part of a dynamic team at one of BC’s leading resort destinations. Work in a collaborative, people-focused culture where your ideas and contributions make an impact.

Enjoy competitive salary and benefits, career development support, and an environment that values work-life balance.

To learn more about the opportunity or to apply, please visit https://www.predatorridge.com/employment

Pay: $55,000.00-$60,000.00 per year

Benefits:

- Employee assistance program
- Extended health care
- On-site gym
- On-site parking

Work Location: In person

📌 Homeowner Relations Manager (Canada)
🏢 Predator Ridge
📍 Canada