About Helping Hands Healthcare

For more than 25 years, Helping Hands Healthcare has delivered high-quality, compassionate care across hospital, home, and community settings. Guided by our Patient- and Client-Centred Care Models, we’re proud to be recognized by Accreditation Canada with an Exemplary Standing Award — a testament to the responsiveness, integrity, and compassion our team brings to work every day.

We’re growing our Homecare coordination team! As part of that growth, we’re looking for dedicated professionals who share our passion for making healthcare better.

Why Join Us

- Competitive hourly wages: starting at $22.00/hour
- Performance-based team incentives
- Employer-paid extended health benefits (medical, dental, vision)
- Employee assistance program
- Free on-site parking
- Supportive leadership and professional development opportunities
- Access to our snack room (because you can’t care for others on an empty stomach!)

About the Role

As a Client Care Coordinator, you will play a key role in ensuring smooth, responsive scheduling and communication for our healthcare staff and clients. You’ll manage scheduling logistics, coordinate communications, and contribute to an exceptional client experience, helping people receive care where and when they need it most.

This role works in close partnership with both our clinical and operations teams and is ideal for someone who thrives in a fast-paced, client-first environment.

What You’ll Do

- Coordinate and schedule healthcare professionals based on availability and client needs using Alayacare.




- Liaise with clients and care providers to ensure timely, clear communication.
- Maintain and update schedules, client profiles, and internal records accurately.
- Track client interactions and service delivery progress.
- Identify potential scheduling issues and problem-solve proactively.
- Foster a welcoming, responsive environment for all stakeholders.
- Support our clinical and operations teams by anticipating needs and removing barriers to great care.

What You Bring

- 2+ years of customer service or scheduling experience
- Healthcare experience is considered an asset
- High volume call centre experience is preference
- An outstanding commitment to providing excellent client centered customer service.
- Effective verbal and written communication skills.
- Knowledge of Medical terminology is an asset.
- Computer and phone Literacy.
- Team Orientated.
- Office Administration and/or Grade 12 Diploma with related experience.

You Are...

- A natural connector, you build trust and rapport effortlessly.
- Calm under pressure and quick to solve problems.
- Energetic, organized, and responsive.
- Someone who thrives in a collaborative, high-energy team.




- Passionate about supporting people and improving the client experience.
- Committed to being part of something bigger, a team that changes lives.

Additional Requirements

- Must be able to reliably commute to our Mississauga office (L5N 2X4).
- Must be available to work rotating 8-hour shifts starting a early as 5:00 AM and ending as late as 10:00 PM from Monday to Friday and every other weekend at minimum.

Interested? Apply Today.

We’re excited to meet people who are eager to contribute to our mission, grow with our team, and make a difference every day.

Helping Hands Healthcare is an inclusive employer. Accommodations are available during every stage of the recruitment and selection process upon request.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Please note that artificial intelligence (AI) tools are used as part of our recruitment process. These tools may assist in screening applications, matching qualifications to job requirements, and supporting interview scheduling. All hiring decisions are reviewed and made by human recruiters.

Pay: From $22.00 per hour

Benefits:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- In office parking
- Vision care

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience in a healthcare environment?

Work Location: In person

📌 Client Care Coordinator (Canada)
🏢 Helping Hands Healthcare Canada
📍 Canada