Job Title/Titre d'emploi

Onsite Service Desk Analyst - Contract

Vacancy No / Numéro de poste vacant

VN9769

Company Name/Nom de l'entreprise

Compugen Inc

Work Location

Toronto, ON

Pay Range / Rémunération

Base Compensation: $33-$35 Hourly *range is not inclusive of variable compensation (if applicable). (Note: This range is not applicable to Independent Contractors.) Total Cash Compensation: $64350-$68250 Annually (range is inclusive of variable compensation if applicable) (Note: This range is not applicable to Independent Contractors.)

Pipeline Posting

No

Job Details/Détails du poste

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

About Compugen

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology.



Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

Onsite Service Desk Analyst

How you’ll make a huge impact here - and in your career:

- Providing excellent customer service and demonstrating exceptional organizational, interpersonal, oral and written communication skills
- Responds, assesses, records, and monitors Incident tickets based on Service Level Agreements. Maintains history of service ticket records and related problem documentation using ServiceNow. Collecting information regarding incidents using thorough diagnostic procedures including researching on the internet, interviewing and/or connecting remotely to end users
- Workstation configuration and support of desktop PCs, Windows 10/11 operating system, Microsoft Office Suite & Office 365; and applications; Experience with Service Desk applications such as Service Now is preferred.
- Knowledge in the ITIL Incident, Problem, Request, Asset and Change Management Process is considered an asset.




- Technologies and issues encountered in desktop installation and use.
- Configuring, testing, distributing, maintaining and troubleshooting desktop/laptop equipment, smartphones, printers, software and peripherals via SCCM.
- Ensuring all asset and inventory records for laptops, desktops, printers and other end user devices are updated accurately in our Service Management tool
- Experience troubleshooting VOIP devices such as Cisco, Polycom, Crestron is an asset.
- Knowledge of Mobile Device Management technologies (AirWatch, Microsoft Intune) is an asset.

Skills and qualifications, you’ll bring:

- A college or University education within Electronics or Computer Science or in progress of obtaining
- Two years of experience with end user support over the phone or in person including applications, hardware, and connectivity troubleshooting
- Robust written and verbal communication skills
- Exceptional in-person customer service skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

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📌 Onsite Service Desk Analyst - Contract (Canada)
🏢 Compugen
📍 Canada