Overview:

Red House Vision Centre is a well-established and reputable eye care provider in Oshawa, Ontario, providing the community with optometry, ophthalmology, and optical services. We love working with all members of the community - from kids to seniors, and everyone in between - and we always take the time to ensure that our patients and customers receive only the highest level of service and products.

We are a small (but mighty) team who believe in working together to provide exceptional patient experience. Working with us is being part of a family, and we're looking for a hard-working and highly motivated Optical Sales & Administrative Assistant to join us on a full-time basis. Saturday availability is required.

You should be capable and confident in your sales, administration, and customer service abilities. You enjoy working in a team-oriented environment and eager to learn more. We're looking for individuals who are passionate about eye care in Ontario and who are looking to build a long-term career with us through professional development.

Some of your duties will include:

- Help lead the overall sales process and customer experience for the optical business and assist in the development of new processes/services to maintain high level of customer service. Actively work towards meeting sales objectives and goals.
- Perform OCT and pre-testing for Optometrist and Ophthalmology appointments
- Advise patients with frame, lens & sunglass selection, and offer the best advice based on customer requests and lifestyle. Perform measurements and adjustments as needed under the guidance of the optician or optometrist.
- Continuously remain up-to-date on new products and trends in the optical sector by participating in online and in person training sessions as needed.
- General administrative duties as required, such as scheduling,



billing, patient recalls, patient processing, referrals, frame and lens ordering
- Support duties related to maintaining accurate inventory, including entering new stock, packaging lab shipments, and book-keeping
- Maintain information related to customer/client/patient records, eye prescriptions, eyeglass orders, invoices, returns, payments.
- Take payments from customers and complete sales as required. Direct bill through various insurance platforms
- Manages and respond to customer complaints and warranty requests

Qualifications

- 3+ years of experience in a consultative sales setting providing exceptional customer service
- 3+ years of experience in an optical or medical environment is an asset. CCOA certification is a strong asset
- A professional, honest, and fun-loving attitude with a strong passion for delivering high quality service
- Excellent verbal and written communication skills is a must; Must be fluent in English
- Strong multi-tasking, time management, and organizational skills
- Experience scheduling, reporting, ordering, inventory management, and other administrative duties
- Ability to stay calm when presented with challenging customers
- Highly detail-oriented and able to learn and use new technologies
- Interest in eyewear trends and a good eye for fashion
- Experience in insurance billing is considered an asset
- Must be available to work on Saturdays

Job Type: Full-time

Pay: $21.00-$23.00 per hour

Benefits:

- Company events
- Flexible schedule
- Vision care

Ability to commute/relocate:

- Oshawa, ON L1J 2J9: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you available to work on Saturdays?

Experience:

- Optical: 2 years (preferred)
- Retail sales: 2 years (preferred)
- Administrative: 2 years (preferred)

Work Location: In person

📌 Optical Sales & Administration (Canada)
🏢 Red House Vision Centre
📍 Canada