Key responsibilities include:

About Us:

The Administrative Alliance are a team of recruitment experts with over 60 years of combined experience. We are skilled at matching administrative professionals with their career goals. Please visit our website: https://www.masongroup.ca/administrativealliance/

We are seeking a Dental Benefits Administrator for one of our client's located in Hamilton. This role serves as the primary point of contact for members and dental providers, ensuring accurate and timely processing of enrollments, claims, pre-determinations, and plan updates, while maintaining strong service standards and compliance.

Key Responsibilities include but not limited to:

- Respond to member and dental provider inquiries via phone and email; document all interactions.
- Maintain knowledge of plan designs, benefits, and eligibility rules.
- Process enrollments, pre-determinations, claims, EOBs, denials, and orthodontic schedules.
- Act as liaison between members, dental offices, and leadership to resolve issues.
- Support month-end processes, including eligibility reviews and reporting.
- Update plan materials, manuals, and communicate changes to stakeholders.
- Coordinate onboarding of new dental offices, including contracts and documentation.




- Administer opt-in/opt-out processes and maintain accurate records.
- Collaborate with internal teams (IT, accounting, admin) and support reporting requirements.
- Provide training and support to backup staff and assist with process improvements.

Qualifications & Skills:

- 3–5+ years of experience in dental benefits administration, claims processing, or dental office management.
- Strong knowledge of dental procedures, codes, and insurance processes.
- Excellent communication, organization, and problem-solving skills.
- Proficiency in Microsoft Office and ability to learn internal systems.
- Familiarity with the Ontario Dental Association (ODA) Fee Guide is an asset.
- Will require working in office Monday-Friday 8:30am-4:30pm

Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Benefits:

- Dental care
- Extended health care
- Life insurance
- In office parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Hamilton, ON L8N 1G6: reliably commute or plan to relocate before starting work (preferred)

Experience:

- dental benefits administration: 4 years (required)

Work Location: In person

📌 Dental Benefits Administrator (Canada)
🏢 The Administrative Alliance
📍 Canada