Do you genuinely enjoy meeting new people? Are you the type of person who can brighten someone's day with a smile, a great conversation, or by going the extra mile?

Holiday Inn Express & Candlewood Suites West Edmonton Mall Area is looking for energetic, outgoing, and guest-focused Guest Service Agents to join our team. We are currently hiring for both Daytime Front Desk and Night Audit positions.

Applicants are welcome to apply for either position—you are not required to work both shifts unless agreed upon.

As a Guest Service Agent, you'll be much more than the person behind the front desk. You'll be the first and last impression our guests have of the hotel. Whether you're welcoming families arriving for a vacation, assisting business travelers after a long day, or ensuring everything runs smoothly overnight, you'll play an important role in creating exceptional guest experiences.

We're not looking for someone who simply wants a job—we're looking for someone who genuinely enjoys helping people, thrives in a fast-paced environment, and takes pride in making every guest feel welcome.

Previous hotel or front desk experience is an asset, but it's your positive attitude, enthusiasm, and passion for customer service that matter most. We can teach hotel systems—we're looking for the right personality.

Responsibilities

- Welcome guests with a warm, friendly, and professional attitude while creating an exceptional first impression.
- Complete guest check-ins and check-outs accurately and efficiently.
- Manage a multi-line phone system, answer guest inquiries, and assist with reservations.
- Handle guest requests and resolve concerns promptly, professionally, and with empathy.
- Maintain accurate guest records, reservations, and billing information using hotel management software.




- Work collaboratively with housekeeping, maintenance, and management to ensure a seamless guest experience.
- Uphold hotel standards for hospitality, cleanliness, safety, and security.
- Deliver exceptional service that encourages guests to return again and again.

Additional Responsibilities for Night Audit

- Complete the nightly audit process and end-of-day reporting.
- Reconcile guest accounts and financial transactions.
- Prepare daily reports for hotel management.
- Ensure the safety and security of the property during overnight hours.
- Assist overnight guests with check-ins, check-outs, and any requests that arise.

What We're Looking For

The ideal candidate:

- Has a naturally positive, outgoing personality and enjoys interacting with people.
- Loves providing exceptional customer service and creating memorable guest experiences.
- Is dependable, professional, and eager to learn.
- Thrives in a fast-paced environment and can confidently multitask.
- Communicates clearly and professionally in person and over the phone.
- Works well independently and as part of a supportive team.
- Has strong organizational skills and excellent attention to detail.
- Is comfortable learning recent computer systems and hotel software.
- Previous hotel or front desk experience is an asset, but not required.
- Multilingual or bilingual candidates are encouraged to apply.

Schedule

We are currently hiring team members for:

- Daytime Front Desk
- Night Audit (Overnight)

Applicants may apply for either position based on their availability and preference. Weekend and holiday availability is required.

If you're passionate about hospitality, love meeting new people, and want to be part of a team that genuinely cares about its guests and each other, we'd love to hear from you.

Pay: $16.50-$18.00 per hour

Work Location: In person

📌 Guest Service Agent (Day Shift & Night Audit Opportunities) (Canada)
🏢 Holiday Inn Express - Candlewood Suites West Edmonton
📍 Canada