Are you a high-energy automotive leader ready to step up and run a busy, successful shop? We are looking for a hands-on Store Manager to drive growth, customer retention, and operational excellence at our Colwood location.

You’ll be leading the store from the front lines—managing overall shop performance while directly executing advisor duties at the counter, keeping technicians productive, and ensuring every customer receives exceptional care.

What You’ll Do

- Lead Operations & Workflow: Oversee daily store operations, technician scheduling, and shop workflow to maintain high efficiency and meet deadlines.
- Master the Counter: Perform daily service advisor duties—greeting customers, identifying vehicle needs, writing up repair orders, and delivering clear, transparent recommendations.
- Drive Sales & Profitability: Implement sales strategies to hit store targets, maximize average repair orders, and build long-term customer retention.
- Manage & Coach Staff: Supervise, train, and hold technicians and junior staff accountable to operational, safety, and customer service standards.
- Financial & Administrative Management: Handle daily cashiering, reconcile transactions accurately, and resolve customer escalations with professionalism.
- Maintain Safety & Standards: Keep the shop, counter, and customer areas clean, organized, and compliant with safety regulations.

What We’re Looking For

- Leadership Experience: Proven track record as a Store Manager, Assistant Manager, or Lead Service Advisor in an automotive repair facility or dealership.
- Technical & Operational Knowledge: Solid grasp of vehicle systems, repair processes,



and diagnostics to communicate effectively with both customers and technicians.
- Sales & Communication: Strong sales mindset with a natural ability to present service recommendations confidently and build trust.
- Multitasking & Calm Under Pressure: Ability to manage a busy front counter, prioritize competing demands, and keep the shop moving forward.
- Financial Accuracy: Proficient in cash handling, daily reconciliation, and tracking shop KPIs.

What We Offer

- Extended Health Care & Dental Care
- Vision Care & Life Insurance
- Paid Time Off
- On-Site Parking
- Dynamic work environment with solid leadership support and growth potential

Pay: From $5,000.00 per month

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Application question(s):

- Describe your automotive service advisor and/or management experience, including team leadership and staff training.
- Are you comfortable selling automotive maintenance and repair recommendations directly to customers while building trust and maintaining strong customer service?
- In your own words, briefly describe how you would simultaneously handle a busy front counter, multiple incoming phone calls, an upset customer, and technicians needing direction all at once.
- What was your average monthly revenue (or key target KPI) at your last store, and what specific operational change did you implement that directly increased profitability or performance?
- When a technician falls behind on deadline or a team member isn't following the front-to-back workflow, how do you directly handle that situation at the counter to keep the day on track while maintaining shop accountability?

Work Location: In person

📌 Store Manager / Senior Service Advisor (Colwood)
🏢 Midas Colwood
📍 Colwood